Human Resources Clerk

City of Fontana•Fontana, CA

About The Position

Under direct and close supervision, the Human Resources Clerk performs specialized clerical work requiring knowledge of Human Resources operations. The role is considered confidential because it supports the labor relations process. The Clerk serves as a first point of contact for the department, providing front-counter and telephone service, maintaining sensitive records, sharing basic information about HR policies and procedures, preparing HR documents and reports, tracking HR transactions, and supporting staff across Benefits, Workers' Compensation, Recruitment and Selection, and Risk and Liability. The position also maintains facility use, including conference and training rooms. The Clerk assists the public and employees, routes calls and visitors, answers routine questions, and distributes and explains forms. Duties include preparing and reviewing applications, employee files, payroll records, correspondence, forms, and reports; assisting with unemployment claims, personnel action forms, employment verifications, benefits administration, and recruitment activities; scheduling meetings; handling mail; maintaining files and supplies; and processing invoices. The role uses standard office equipment and software and requires effective communication and cooperative working relationships. The position involves prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping. It also requires grasping, repetitive hand movements, fine coordination for computer keyboard use, near and far vision for proofreading, and acute hearing for telephone and counter service.

Requirements

One year of clerical experience in a Human Resources Department.
Knowledge of modern office methods and procedures.
Knowledge of record-keeping principles and procedures.
Knowledge of English usage, spelling, grammar, and punctuation.
Knowledge of effective public-contact techniques.
Knowledge of municipal government Human Resources operations.
Education equivalent to completion of the twelfth grade, supplemented by specialized clerical training.
Typing speed of 45 words per minute.
Ability to communicate effectively orally and in writing and to follow oral and written instructions.
Ability to establish and maintain cooperative working relationships.

Nice To Haves

At least two years of demonstrated experience as a human resources assistant or similar.
Demonstrated administrative assistant experience in a municipal or governmental environment.
Fluency in Spanish.

Responsibilities

Serve as the department's first point of contact at the front counter and by phone.
Greet and welcome customers, assist the public and employees, answer routine questions, route calls, and direct people to appropriate offices.
Interpret and relay basic information about general HR-related policies and procedures; distribute and explain forms, including employment applications.
Maintain sensitive confidential employee and departmental records and files.
Prepare, process, and review applications, employee files, payroll records, correspondence, forms, reports, and other HR documents for completeness, accuracy, and submission standards.
Assist with unemployment claims, personnel action forms, and employment verifications.
Assist with administration of the employee benefits program and activities.
Assist with recruitment, including mailing applicant notifications and administering typing tests.
Support HR team members in Benefits, Workers' Compensation, Recruitment and Selection, and Risk and Liability.
Track HR transactions and reports.
Schedule and organize meetings; sort and distribute mail.
Maintain facility use, including conference and training rooms.
Maintain department supplies and process invoices for payment.
Operate office equipment and related software, including computers, photocopiers, fax machines, and printers.
Proofread documents for grammar, spelling, and punctuation.
Follow oral and written instructions, communicate effectively, and maintain cooperative working relationships.
Perform other tasks or functions necessary to the employer's daily operations.