Human Resources Clerk

City of San Benito•San Benito, TX

About The Position

The Human Resources Clerk provides administrative and clerical support to the Human Resources Department. The role maintains personnel and benefits records, prepares and processes documents, assists with recruitment, onboarding, employee transactions, and benefits administration, and responds to inquiries from employees, applicants, visitors, and the public. The Clerk also provides reception and front desk coverage, supports other City departments when needed, and performs other related duties as assigned by the Human Resources Director or authorized supervisor. The position requires a high school diploma or GED and at least one year of clerical, administrative support, customer service, or related office experience. Work is primarily performed in a climate-controlled professional office environment, with frequent interruptions, telephone calls, and public interaction. The role may require work outside normal business hours, including evenings and weekends.

Requirements

High school diploma or General Educational Development (GED) certificate.
At least one year of clerical, administrative support, customer service, or related office experience.
Working knowledge of modern office practices, procedures, equipment, and computer applications.
Ability to prioritize assignments, manage multiple responsibilities, meet deadlines, and maintain organized records and workspaces.
Knowledge of standard office procedures, recordkeeping, document preparation, data entry, filing systems, and general administrative functions.
Computer proficiency, including use of computers, Microsoft Office applications, electronic filing systems, and other necessary software.
Clear, professional, and effective written and verbal communication skills.
Ability to provide courteous and responsive customer service and direct people to appropriate resources.
Ability to manage incoming calls, provide routine information, take accurate messages, and direct calls appropriately.
Active listening skills and ability to understand information, ask appropriate questions, and respond professionally.
Ability to read, interpret, and follow written instructions, policies, procedures, and work-related documents.
Ability to perform basic mathematical calculations and verify numerical information related to personnel records, payroll, and benefits documentation.
Attention to detail and ability to identify errors or inconsistencies and maintain accurate records.
Ability to recognize potential issues, evaluate available information, and determine when clarification or referral is needed.
Sound judgment and ability to follow established procedures.
Professionalism, courtesy, discretion, and sound judgment when interacting with employees, applicants, supervisors, and the public.
Ability to establish and maintain effective working relationships.
Ability to understand and follow oral and written instructions and departmental guidelines.
Ability to maintain concentration and perform duties amid frequent interruptions, telephone calls, and public interaction.
Ability to sit for extended periods; frequently stand, walk, reach, bend, and perform repetitive hand and finger movements.
Sufficient manual dexterity and hand-eye coordination to operate computers, keyboards, telephones, and standard office equipment.
Ability to communicate and exchange information in person and by telephone and to read, review, and process printed and electronic documents accurately.
Ability to occasionally lift, carry, push, or move office supplies, files, and equipment weighing up to 20–25 pounds, with assistance or appropriate equipment when necessary.
Must possess and maintain a valid Texas Driver's License and an acceptable driving record if driving is required as part of assigned duties.
An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

Nice To Haves

Experience in Human Resources, personnel administration, or municipal government.

Responsibilities

Provide daily administrative and clerical support to the Human Resources Department.
Prepare, type, review, and process correspondence, forms, reports, and other departmental documents.
Maintain, organize, update, and file personnel records and departmental documents in accordance with applicable policies and record-retention requirements.
Assist with Personnel Action Forms, employment verifications, employee status changes, transfers, resignations, and other personnel documentation.
Enter and update employee information in Human Resources and payroll systems while maintaining accuracy and confidentiality.
Schedule meetings, coordinate appointments, distribute incoming mail, and assist with departmental communications.
Monitor office supplies and inventory and assist with purchase requests and invoices.
Operate standard office equipment and use computer software and departmental systems.
Serve as a point of contact for employees, applicants, visitors, and the public; answer and direct calls, respond to routine inquiries, take messages, and direct visitors.
Provide general information about Human Resources policies, procedures, employment opportunities, and departmental services within assigned responsibilities.
Distribute employment applications, benefits forms, and other departmental documents and provide general instructions.
Maintain a professional, organized, and welcoming front office and reception area.
Provide administrative support for recruitment and hiring, including organizing applications, coordinating interviews, preparing applicant correspondence, and maintaining recruitment records.
Assist with employment-related assessments, including typing tests, as required.
Support onboarding and orientation by preparing new-hire documentation and materials and assisting with required forms.
Assist with employee separations, transfers, and other personnel transactions as directed.
Provide clerical and administrative support for employee benefits, including health insurance, retirement, and other applicable benefits.
Assist with preparing, reviewing, verifying, and processing benefits enrollment forms, changes, and related documentation; maintain benefits records and communicate routine benefits information.
Refer complex benefits questions and matters requiring specialized review to appropriate Human Resources personnel.
Receive and route citizen concerns, complaints, and requests for assistance to the designated department or staff member.
Monitor visitor activity and acknowledge and direct individuals entering the office.
Provide administrative and reception support to other City departments as assigned or operationally needed.
Maintain regular, reliable, and punctual attendance; follow assigned schedules and City workplace expectations.
Safeguard confidential personnel, payroll, medical, and benefits information.
Communicate clearly and effectively, organize and prioritize work, meet deadlines, and complete assignments accurately.
Work outside regularly scheduled hours, including evenings and weekends, when required.
Perform other related duties as assigned by the Human Resources Director or authorized supervisor.