Human Resource / Payroll Systems Support Coordinator

Educational Service District 112•ESD 112/ESD 105/ESD 171 Service Regions, WA

2d•Hybrid

About The Position

This position is responsible for providing software technical support and training to school districts within the Greater Columbia River Information Service Center Cooperative. The Cooperative provides software implementation, training, and support for all aspects of Skyward SMS and Qmlativ Financial Management, Human Resources, and Student applications. This position focuses primarily on Human Resources applications but occasionally lends support to Fiscal and Student applications as well. The role requires a blend of technical proficiency, critical thinking skills, and a commitment to delivering excellent customer service. The position requires travel to school districts and other education related agencies and has remote work flexibility. Regular attendance is required.

Requirements

Experience in developing and conducting group presentations to both small and large audiences.
Education and experience with a strong emphasis in Accounting, Data Management, Relational Databases, or a combination thereof.
Extensive PC experience including Microsoft Office Suite Products.
Minimum High School Diploma.
Two years’ experience in customer service and building partnerships.
Ability to work flexible days and additional hours to meet deadlines.
Valid driver’s license and willingness to travel (required).
Successful completion of a criminal history background check through the Washington State Patrol.

Nice To Haves

BA/BS degree in Business Administration, Information Systems or related field or applicable certification.
Three (3) years of recent experience in an educational service agency or school district working with financial and or human resources data (preferred Skyward Software).
Demonstrated recent experience in developing procedural documentation.
Proven recent experience assisting school district personnel in a variety of accounting matters.

Responsibilities

Maintain an in-depth knowledge of the software within the Skyward and Qmlativ suite of Human Resources applications.
Provide technical assistance to school district personnel regarding implementation of software, processes and procedures for handling data related to the human resources systems application.
Troubleshoot application software problems by evaluating the client’s description of the problem, asking pertinent questions, duplicating the situation, testing the application, gathering documentation, and acting as a liaison between the client and WSIPC Product Support and Services teams.
Maintain an in-depth knowledge of all data interfaces between school districts, OSPI, and other state and federal agencies to meet requirements.
Research and implement technological advances for the purpose of streamlining and appropriately transmitting district data to outside agencies, ensuring accuracy of data regarding adherence to policies, procedures, and legal requirements.
Ability to analyze, test and document new software releases.
Develop training materials and conduct training workshops regarding the use of Skyward SMS and Qmlativ Human Resources and Cross Product application in individual, small and large group training formats in person and via Zoom.
Work in coordination with WSIPC staff in support of all Skyward and Qmlativ Software training, meeting, conference, and software development.
Support and cooperate with other analysts to assure consistency in training member district personnel.
Assists computer operations staff with client output and delivery needs when necessary.
Demonstrate an understanding of accounting and the ability to support school business operations.
Other duties as assigned.