Human Resource Lead - Full TIme

Belk•Dunn, NC

11d

About The Position

The Human Resources Lead drives sales and delivers a positive customer experience by providing a best-in-class associate experience for all store associates. This role leads hiring, training, and retention activities while building effective weekly schedules. The Human Resources Lead works collaboratively with store leaders to support associate success and achieve store objectives. This is an hourly position with monthly bonus eligibility. The role also supports store operations through daily cash office functions and shortage control, while ensuring compliance with asset protection, safety, and security protocols. The posting notes that its listed responsibilities and qualifications are not all-inclusive and that additional duties may apply.

Requirements

At least 1 year of Retail Leadership/HR Management experience.
Commitment to customer service excellence.
Ability to use data, guidance, and judgment to support timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Fill open positions by communicating openings, recruiting and sourcing candidates, reviewing applications, scheduling interviews, initiating background checks, and completing hiring.
Provide frequent communication and support to create a positive candidate experience.
Conduct engaging onboarding and ensure structured onboarding is completed so new hires are prepared to deliver service, selling, and operational excellence.
Confirm new hires understand their roles, company policies, benefits, and scheduling, communication, and learning platforms.
Lead store retention and engagement activities and champion continuous learning initiatives.
Build a positive store culture through team connections, celebration of achievements, and recognition of associate contributions.
Maintain accurate and current associate data in company systems and files for compliance, staffing, benefits, scheduling, payroll, and reporting.
Create schedules aligned with talent, traffic, and business needs, reviewing associate availability and time-off requests with store leaders.
Audit associate timecards and track attendance daily.
Participate in weekly leadership workload planning meetings to prepare, plan, and schedule hiring, training, and engagement tasks.
Use talent reporting and data to highlight successes and identify opportunities for informed action.
Provide ongoing guidance and support to the store team, responding to associate concerns, gathering relevant information, supporting resolution, and maintaining confidentiality.
Complete daily cash office functions, including processing deposits, completing change orders, maintaining cash funds, and performing audits.
Lead shortage control and minimize risk in designated areas while ensuring compliance with asset protection, safety guidelines, and security protocols.