Human Resource Lead - Tanglewood

Belk•Roanoke, VA

11d

About The Position

The Human Resources Lead drives sales and delivers a positive customer experience by providing a best-in-class associate experience for store associates. The role leads hiring, training, and retention activities and builds effective weekly schedules. Working collaboratively with store leaders, the Human Resources Lead supports associate success and achievement of store objectives. This is an hourly position with monthly bonus eligibility. The role also provides ongoing guidance to the store team, maintains accurate associate records, supports retention and engagement, and completes daily cash office functions. It leads shortage control in designated areas while ensuring compliance with asset protection, safety guidelines, and security protocols. The posting notes that its listed responsibilities and qualifications are not all-inclusive and that additional duties may apply.

Requirements

At least 1 year of Retail Leadership/HR Management experience.
Commitment to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform in the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed, able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Must regularly move around all store areas and be accessible to customers.
Must bend, reach, and stretch for product, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Fill open positions by communicating openings, recruiting and sourcing candidates, reviewing applications, scheduling interviews, initiating background checks, and completing hiring.
Provide frequent communication and support to candidates throughout the hiring process.
Conduct engaging onboarding and ensure structured onboarding is completed to prepare new hires for service, selling, and operational excellence.
Confirm new hires understand their roles, company policies, benefits, and scheduling, communication, and learning platforms.
Lead retention and engagement activities and champion continuous learning initiatives.
Foster a positive store culture by building team connections, celebrating achievements, and recognizing associate contributions.
Maintain accurate, up-to-date associate data in company systems and files for compliance, staffing, benefits, scheduling, payroll, and reporting.
Create schedules aligned with talent, traffic, and business needs, reviewing associate availability and time-off requests with store leaders.
Audit associate timecards for accuracy and track attendance daily.
Participate in weekly leadership workload planning meetings to prepare and schedule hiring, training, and engagement work.
Use talent reporting and data to highlight successes and identify opportunities for informed action.
Provide ongoing guidance and support to store associates, respond to concerns, gather relevant information, support resolution, and maintain confidentiality.
Complete daily cash office functions, including processing deposits, completing change orders, maintaining cash funds, and performing audits.
Lead shortage control and minimize risk in designated areas while ensuring compliance with asset protection, safety, and security protocols.