Newport Aquarium Human Resource Coordinator - Full Time Year Round [YR]

All Career • Newport, KY

4d

About The Position

The Human Resource Coordinator at Newport Aquarium supports the organization’s culture and host experience through orientation, training, onboarding, recruiting support, employee recognition, uniforms, and staff events. The role coordinates and may facilitate new-hire orientation and other required training, oversees the Learning Management System, supports onboarding in Host Hub, and coordinates drug testing for newly hired hosts in safety-critical positions.

The coordinator manages company-issued uniforms, including inventory, ordering, issuing, and receiving. The position also supports annual employee and safety training, provides coverage during peak recruiting periods, organizes appreciation events and major holiday meals, oversees the breakroom, and administers the company-wide “Caught in the Act” peer-to-peer recognition program in Awardco. The role must follow safety and security policies, handle confidential materials responsibly, and may perform other related duties as assigned.

Newport Aquarium is part of Herschend Enterprises. The organization describes its purpose as creating memories worth repeating and identifies its core values as greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving.

Requirements

• Some experience in training development and facilitation, recruiting, employee relations, and/or management.
• Proficiency with Microsoft Office and the Internet.
• Excellent administrative, organizational, and time-management skills, with attention to detail.
• Ability to organize and coordinate projects through completion.
• Excellent customer service and telephone skills, with a mature and professional manner.
• Ability to communicate with poise and tact with staff at all levels, clients, and vendors.
• Ability to work cooperatively with all levels of staff and prioritize, coordinate, and complete assignments and projects accurately and on time.
• Ability to work independently and as part of a team.
• Ability to handle sensitive and confidential material responsibly.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Strong interpersonal skills and ethics that support a positive team atmosphere and professional environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and respond to emergencies when needed.
• Successful completion of a pre-employment background check.
• Ability to remain on feet for long periods, climb stairs, bend, and stoop.
• Ability to lift up to 20 pounds.

Nice To Haves

• Associate degree or certification in business or Human Resources, or equivalent experience.
• Knowledge of state and federal selection guidelines and employment laws.

Responsibilities

• Model Newport Aquarium’s culture with guests, partners, direct reports, peers, and the Property Support Center.
• Develop, edit, coordinate, and facilitate all aspects of new-hire orientation.
• Coordinate and potentially facilitate other required training for hosts.
• Oversee the Learning Management System and coordinate onboarding and ongoing training efforts.
• Oversee certain aspects of the onboarding process in Host Hub.
• Coordinate drug testing for newly hired hosts in safety-critical positions.
• Manage company-issued uniforms, including inventorying, ordering, issuing, and receiving uniform pieces.
• Conduct annual employee training on topics such as Guest Services, Mission, and Values.
• Assist with annual safety training.
• Provide coverage and assistance during peak recruiting periods.
• Plan, schedule, and execute organizational and departmental appreciation events.
• Plan and facilitate major holiday meals for hosts, specifically on Thanksgiving and Christmas Day.
• Serve as the main point person for the breakroom.
• Oversee the company-wide “Caught in the Act” peer-to-peer recognition program in the Awardco platform.
• Comply with safety and security directives, policies, and procedures.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits plan.
• Profit sharing and a 401(k) with company match after the first 1,000 hours of service.
• Up to 100% paid tuition through GROW U.
• Two weeks’ vacation, one week of personal time, one week of sick time, and eight paid holidays, based on a full calendar.
• Free admission and 26 general admission tickets annually for family and friends.
• 30% discount at retail, food, and photo outlets.
• Free admission and discounts at other Herschend properties.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree