Newport Aquarium Event Services Host - Part-Time Year Round [S]

Newport Aquarium • Newport, KY

2d • Onsite

About The Position

Event Services Hosts work only during events at Newport Aquarium. The events calendar is published a month in advance so hosts can identify events that fit their schedules. Most events take place in the evening; weekly hours are not guaranteed, and the position offers flexibility around the host’s schedule. The role does not include event planning or related duties.

Hosts support event operations, including equipment setup and teardown, touch tank coverage and interpretation, property screening, and event-related house, grounds, and custodial duties. They prepare event spaces, welcome and assist guests, help with metal detection and bag checks, and work with Newport Aquarium departments and the Sales Events team. Hosts are expected to follow company and aquarium values, guest service standards, policies, procedures, and safety protocols while maintaining a positive, professional presence and strong guest and team relations.

Requirements

• At least 18 years of age.
• Strong public speaking skills.
• Ability to read, write, and speak English.
• Ability to work a flexible schedule that may include weekends and holidays; evening availability is required.
• Reliable transportation, as bus service may not be available after some events that end at midnight or later.
• Successful completion of a pre-employment background check.
• No history of allergies related to animals or plants that might interfere with the ability to work.
• Ability to remain on feet for long periods, climb stairs, bend, and stoop.
• Ability to lift up to 25 pounds and push or pull up to 50 pounds.

Nice To Haves

• Knowledge of languages in addition to English.
• Knowledge of marine life.

Responsibilities

• Follow Herschend Enterprises’ Core Values, Newport Aquarium Guest Service Standards, policies and procedures, and safety protocols.
• Support all aspects of event operations, including equipment setup and teardown, touch tank coverage and interpretation, property screening, and event-related house, grounds, and custodial duties.
• Maintain a positive attitude and appearance and approach guests in a friendly manner to provide information about Newport Aquarium.
• Arrive on time and ready to work scheduled shifts, following aquarium uniform and appearance standards.
• Prioritize safety while working at Newport Aquarium.
• Assist with event setup, including arranging tables, chairs, and décor.
• Communicate effectively with other hosts and Newport Aquarium departments.
• Maintain knowledge of aquarium activities, aquatic life, special events, and promotions to inform guests.
• Facilitate metal detection and bag checks during guest entry.
• Work independently when needed and demonstrate self-motivation, discipline, and reliability.
• Maintain appropriate guest and team member relations and support guest and team satisfaction.
• Provide strong customer service and interpersonal skills, with attention to detail.
• Handle comments, concerns, and suggestions from guests and team members regarding policies and procedures.
• Take direction from and work with the Sales Events teams, following Newport Aquarium policies and procedures.
• Perform other duties as assigned by the Catering and Events Management Team.

Benefits

• Profit sharing and a 401(k) plan with company match.
• Free admission for the employee and dependents at most Herschend Enterprises properties.
• One complimentary general admission ticket per pay period to give to anyone.
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
• Discounted tickets and annual passes for friends and family.
• Training and development.
• Grow U education programs, many of which are fully funded, ranging from certifications and college preparation to associate, bachelor’s, and master’s degrees.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed