HUD Experienced Community Manager

MMG Management•St Marys, GA

1d•Onsite

About The Position

The Community Manager is responsible for the overall management and operation of an assigned property, ensuring performance meets MMG Management’s standards for occupancy, financial objectives, resident satisfaction, and maintenance. The role leads the on-site team, oversees daily operations, and ensures the property operates smoothly in accordance with MMG’s mission and core values. The Community Manager oversees property operations and compliance, leasing and occupancy, budgeting and financial performance, maintenance and vendors, team development, marketing and resident retention, risk management, and reporting. The position requires regular communication with the Regional Property Director and Portfolio Manager and is based in an office at an assigned property location. The base schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, with deviations as needed and communicated in writing by the Regional Director. Occasional evening and weekend work may be required to meet deadlines, support property needs, or respond to emergencies.

Requirements

High school diploma or equivalent.
At least 3 years of property management experience; multi-family residential community experience is preferred.
HUD experience is required.
Experience with budget management and financial reporting.
Demonstrated ability to lead and develop on-site teams.
Strong leadership and team management abilities.
Excellent communication and customer service skills.
Proficiency with property management software and Microsoft Office Suite.
Ability to manage multiple priorities in a fast-paced environment.
Ability to walk the property, inspect units, and occasionally lift items up to 25 pounds.
Availability for occasional evening and weekend work to meet deadlines and support property needs or emergencies.
Ability to work in an office at a specific assigned property location.

Nice To Haves

Bachelor’s degree in Business Administration, Real Estate, or a related field.
CAM (Certified Apartment Manager) or similar certification.
Experience with multi-family residential communities.

Responsibilities

Oversee daily property operations and ensure compliance with MMG policies and procedures and applicable local, state, and federal laws.
Conduct regular property inspections and file audits to maintain cleanliness, curb appeal, maintenance standards, and compliance.
Ensure daily, weekly, monthly, quarterly, and annual tasks are completed.
Address resident concerns promptly and professionally, and develop and execute plans to resolve operational, maintenance, or resident-related problems.
Manage the leasing process, monitor market trends, recommend competitive rental pricing, and support the leasing team in responding to inquiries, conducting tours, and securing leases.
Oversee lease renewals and notices to vacate.
Assist with developing and managing the property budget; monitor rent collections, delinquencies, and accounts receivable.
Review financial reports, rent rolls, profit and loss statements, and expense tracking for accuracy and alignment with company and ownership goals.
Ensure invoices and bills are received within 48 hours of services rendered or according to the scheduled timeline, and enter them into property management software within 24 hours of receipt.
Coordinate maintenance requests and oversee timely response and quality workmanship.
Develop vendor relationships, negotiate service contracts, and follow vendor selection and setup procedures.
Ensure preventive maintenance programs are implemented consistently.
Lead, train, direct, recruit, and onboard on-site leasing and maintenance team members in accordance with MMG policies and standards.
Conduct performance reviews, provide feedback, support ongoing development, and foster a positive team environment.
Prepare staff schedules and conduct regular staff meetings to discuss goals, duties, achievements, and needs.
Ensure accurate and timely reporting of employee paid hours, commissions, bonuses, and other compensation items.
Develop and implement marketing strategies to attract residents and retain current tenants.
Organize and participate in resident events and initiatives, maintain a professional and approachable presence, and build positive relationships in the local business community.
Ensure compliance with Fair Housing laws and other applicable regulations, follow safety protocols, and address property safety concerns.
Handle evictions, lease violations, and legal notices in accordance with MMG and local regulations, in communication and collaboration with the Regional Director and Portfolio Manager.
Submit accurate and timely weekly, monthly, and quarterly reports on occupancy, financial performance, maintenance activities, and other key metrics.
Maintain open communication with the Regional Property Director and Portfolio Manager regarding property performance, challenges, and successes.
Uphold policies, assess team deficiencies, ensure appropriate training and task completion, and hold team members accountable.