HUD Experienced Community Manager
About The Position
The Community Manager is responsible for the overall management and operation of an assigned property, ensuring performance meets MMG Management’s standards and expectations for occupancy, financial objectives, resident satisfaction, and maintenance. The role leads the on-site team, oversees daily operations, and ensures the property operates smoothly in keeping with MMG’s mission and core values. This is an in-office position at a specifically assigned property. The base schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, with deviations as needed and communicated in writing by the Regional Director. Occasional evening and weekend work may be required to meet deadlines, support property needs, or respond to emergencies. The position involves frequent communication by email, phone, or specified applications and responsibility for supervising the property team. Work may involve disgruntled tenants or employees, mold, mildew, and extreme temperatures. Business-casual attire is required. The role requires walking the property, inspecting units, and occasionally lifting items up to 25 pounds.
Requirements
- High school diploma or equivalent required.
- At least 3 years of property management experience; multi-family residential community experience is preferred.
- Experience with budget management and financial reporting.
- Proven ability to lead and develop on-site teams.
- HUD experience required.
- Strong leadership and team management abilities.
- Excellent communication and customer service skills.
- Proficiency with property management software, such as Yardi or RealPage, and Microsoft Office Suite.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to walk the property, inspect units, and occasionally lift items up to 25 pounds.
- Availability for occasional evening and weekend work to meet deadlines and support property needs or emergencies.
Nice To Haves
- Bachelor’s degree in Business Administration, Real Estate, or a related field.
- CAM (Certified Apartment Manager) or similar certification.
- Experience in multi-family residential communities.
Responsibilities
- Oversee daily property operations and ensure compliance with MMG policies and procedures and applicable local, state, and federal laws.
- Conduct regular property inspections and file audits to maintain standards for cleanliness, curb appeal, maintenance, and compliance.
- Ensure daily, weekly, monthly, quarterly, and annual tasks are completed.
- Address resident concerns promptly and professionally; develop solutions for operational, maintenance, or resident-related problems and follow through on approved plans.
- Manage leasing activities to support occupancy, monitor market trends, recommend competitive rental pricing, support the leasing team, and oversee lease renewals and notices to vacate.
- Assist with developing and managing the property budget; monitor rent collections, delinquencies, accounts receivable, financial reports, and expenses.
- Ensure invoices and bills are received and entered into property management software within the specified timelines.
- Coordinate maintenance requests, oversee response and workmanship, maintain vendor relationships, negotiate service contracts, and implement preventive maintenance programs.
- Follow vendor selection and setup policies and procedures.
- Lead, train, recruit, onboard, and develop on-site leasing and maintenance staff; conduct performance reviews and provide feedback.
- Prepare staff schedules, conduct staff meetings, and ensure accurate and timely reporting of employee hours and compensation items.
- Develop and implement marketing and resident-retention strategies; organize and participate in resident events and maintain positive community relations.
- Ensure compliance with Fair Housing laws and other applicable regulations; follow safety protocols and address property safety concerns.
- Handle evictions, lease violations, and legal notices in accordance with MMG and local regulations, in communication and collaboration with the Regional Director and Portfolio Manager.
- Prepare and submit accurate, timely weekly, monthly, and quarterly reports on occupancy, financial performance, maintenance, and other key metrics.
- Maintain open communication with the Regional Property Director and Portfolio Manager about property performance, challenges, and successes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
