Hub Lead

Sapiens•,

About The Position

The Hub Lead leads a geographical hub of Value Forward Deployed Engineers (FDEs) and AI-FDEs, ensuring each pair is deployed, productive, and focused on production value. The role is a smaller-scale version of a Regional Lead, focused primarily on resource management, coaching, staffing, bench management, and adoption. The Hub Lead recruits, onboards, coaches, and retains FDEs; deploys pairs to qualified accounts and pods within regional and global capacity plans; and manages travel and succession. The role keeps bench time low and productive, drives production adoption and customer self-sufficiency, and promotes reuse of implementation patterns. It ensures every pod follows a common path from idea to production, tracks measurable customer value, escalates product gaps to the Regional Lead and R&D, and works with each account’s BVDE and PDE.

Requirements

8+ years leading technical, engineering, AI, data, or customer-facing technology teams within enterprise software, SaaS, or consulting.
Proven experience deploying AI, data, or software solutions into complex enterprise environments from concept through production and adoption.
Strong understanding of AI/ML and generative AI, including enterprise use cases, data requirements, governance, and deployment challenges.
Demonstrated success hiring, coaching, developing, and managing high-performing technical teams, with a willingness to maintain a high performance bar.
Experience with resource and capacity planning, including customer staffing, utilization, bench management, succession, and competing priorities.
Strong customer and executive presence, with experience working across Product, R&D, Sales, Delivery, and senior customer stakeholders.
Experience leading technical or customer-facing engineering teams and credibility with both AI-FDEs and Value FDEs.
Decisiveness in performance management and willingness to hold a high performance bar.

Nice To Haves

Experience in insurance or another complex, regulated industry.
Ability to operate effectively in a fast-paced, global, transformation-oriented environment.

Responsibilities

Set clear performance goals and expectations for Value FDEs and AI-FDEs, and provide regular coaching, feedback, and development planning.
Forecast talent needs across the hub and balance customer demand, pod capacity, utilization, and hiring requirements.
Track each pod from initial customer use case through production deployment, adoption, and measurable customer value.
Build relationships with customer stakeholders to identify deployment risks, remove roadblocks, and keep pods focused on high-value outcomes.
Establish operating rhythms across the hub, including deployment reviews, utilization tracking, performance reviews, and customer-value checkpoints.
Develop future FDE leaders, identify succession opportunities, and maintain an internal talent pipeline.
Partner with Sales, Product, R&D, Delivery, and regional leadership to translate customer needs into product improvements and scalable solutions.
Capture and promote reuse of successful AI use cases, implementation patterns, and customer solutions across pods.
Recruit, onboard, coach, and retain FDEs in the hub while maintaining the hiring bar.
Deploy pairs to qualified accounts and pods in the geography within regional and global capacity plans; manage travel and succession.
Keep bench time low and direct bench capacity toward customer work.
Drive production adoption, customer self-sufficiency, and reuse of patterns in the shared catalogue.
Ensure every pod in the hub follows the common loop from idea to production.
Escalate product gaps to the Regional Lead and R&D, and work effectively with each account’s BVDE and PDE.