HRL Office Assistant (Student)

American University • Washington, DC

2d

About The Position

The Office Assistant (OA) is a student staff position in Housing & Residence Life (HRL) within American University’s Division of Student Affairs. Reporting to the Housing Assignments team, the OA provides responsive, professional customer service and administrative support to sustain daily office operations. The role helps create a welcoming, well-informed experience for students, families, and campus partners and collaborates with professional and student staff across HRL.

This position is available only to enrolled American University students and is part-time, with an expected 10–20 hours per week. Shifts are scheduled during office hours, 9 AM to 5 PM, Monday through Friday, with the potential for non-traditional hours. The salary is $18.40 per hour.

Requirements

• Currently enrolled as an undergraduate or graduate student at American University.
• Maintain a minimum cumulative GPA of 2.25 for the duration of employment.
• Demonstrate organizational, written and verbal communication, problem-solving, and customer service skills.
• Demonstrate professionalism, dependability, and discretion when handling confidential information.

Nice To Haves

• Previous experience in customer service, reception, or an office environment.
• Proficiency with Microsoft.
• Familiarity with American University's residential communities.

Responsibilities

• Serve as the primary point of contact for students, families, and visitors to the HRL office.
• Assist by phone, email, live chat, and in person, providing accurate information about housing policies, procedures, and campus resources.
• Process forms and complete administrative tasks accurately and within established deadlines.
• Maintain the confidentiality of student records and sensitive information in accordance with FERPA and departmental standards.
• Support special projects, including document management and review of HRL communications and website content for accuracy and consistency.
• Provide logistical support for departmental events, meetings, and training sessions.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed