HRIS Operations Specialist

Methodist Le Bonheur Healthcare • Remote Associate - Tennessee, TN

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About The Position

The HRIS Operations Specialist supports the intake, assignment, and resolution of HCM technology issues and change requests. The role provides primary support for standard reporting, transactional loads, minor system and application investigations, regulatory and compliance processes, and data integrity audits. In collaboration with HRIS Analysts, the specialist helps ensure requests are assigned and resolved promptly and with high quality, supports testing of technical HCM business solutions, and maintains system security and data integrity. The specialist partners with internal and external stakeholders to resolve issues and changes and mitigate risk, and responds to application issues when needed. The position models behavior consistent with MLH’s Mission, Vision, and Values.

The role includes a 24/7 on-call responsibility to support timely, professional resolution of application issues. There are no supervisory or lead responsibilities assigned to this position.

Requirements

• Bachelor’s degree in Information Technology.
• 1–3 years of professional HR or related experience in a clinical or hospital business support role.
• Ability to learn and support the resolution of business requests.
• Ability to analyze and direct business requests in support of resolution.
• Ability to manage and prioritize competing priorities in a fast-paced environment.
• Strong organizational skills.
• HCM application knowledge.
• Demonstrated oral and written communication skills.
• Meeting facilitation skills.
• Internal and external collaboration skills.
• Advanced Microsoft Office suite skills.

Nice To Haves

• Bachelor’s degree in Human Resources.
• High school diploma or equivalent.

Responsibilities

• Manage the intake, assignment, and timely resolution of HRIS requests.
• Perform initial assessment and investigation of system and operational issues, reassigning issues when appropriate.
• Assess, prioritize, and escalate requests based on business needs.
• Provide direct support for standard reporting, transactional loads, field/value changes, regulatory and compliance processes, and data integrity audits.
• Provide indirect support for system releases, fixes, and patches across HCM technology areas.
• Support testing of technical HCM business solutions.
• Collaborate with IT, HR partners, ERP leads, leadership, and other internal and external stakeholders to resolve business requests.
• Maintain the security, integrity, and confidentiality of patient, business, and human resource data.
• Respond on a 24/7 on-call basis to support timely and professional resolution of application issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level