HRIS Business Operations Manager

Dudek•, NV

1d•$135,000 - $150,000•Remote

About The Position

Dudek is seeking a Business Operations Manager (HRIS) to provide leadership and strategic oversight for its HR technology ecosystem, with primary responsibility for Dayforce HCM and the systems, data, integrations, and processes supporting the employee lifecycle. The role ensures HR technology is reliable, secure, well governed, scalable, and aligned with business and workforce needs. Working with Human Resources, Finance, Payroll, Benefits, IT, and other stakeholders, the manager connects business processes with technology. The role leads HRIS strategy and optimization, data and integration governance, system implementations and enhancements, and cross-functional initiatives involving HR, ERP, financial, and enterprise systems. It also leads the HRIS team and support model, establishes system governance and controls, and helps maximize the value of HR technology investments while supporting effective employee and manager experiences. The position is remote or office-based, with availability required during Pacific Time business hours, 8:00 a.m. to 5:00 p.m. PT. Dudek is a 100% employee-owned firm that supports clients nationwide and works on projects addressing issues such as renewable energy, infrastructure, environmental protection, and community resilience.

Requirements

At least 10 years of progressively responsible experience in HRIS, HR technology, enterprise systems, or related systems roles.
Recent experience with Dayforce or a comparable enterprise HCM platform such as UKG, Oracle, Workday, or SAP.
Demonstrated experience leading complex system implementations, integrations, enhancements, or transformation initiatives involving multiple business functions.
Experience with integrations between HR, payroll, ERP, financial, recruiting, or other enterprise systems.
Strong understanding of HR data governance, system security, role-based access, integrations, testing, change management, and system controls.
Demonstrated ability to translate complex business requirements into effective, scalable system solutions.
Demonstrated ability to work with technical and nontechnical stakeholders and communicate complex system concepts in clear business terms.
Experience leading or developing HRIS professionals and managing competing operational and project priorities.
Availability to work Pacific Time Zone business hours, 8:00 a.m. to 5:00 p.m. PT.
Bachelor’s degree in Human Resources, Information Systems, Business, Technology, or a related field, or an equivalent combination of education and experience.
Ability to work independently and partner effectively across departments in remote, hybrid, and office environments while maintaining productivity, accountability, and responsiveness.
Successful candidates must pass a pre-employment drug test and background check before beginning employment.
Must have U.S. work authorization.

Nice To Haves

Experience with Dayforce HCM, Deltek Vantagepoint, iCIMS, Freshservice, or comparable platforms.
Experience supporting HRIS/ERP integrations or enterprise technology transformation initiatives.
Experience partnering with Finance, IT, Information Security, Payroll, and Human Resources in a complex system environment.
Experience with system governance, data governance, audit controls, integration management, and vendor management.
SHRM-CP, SHRM-SCP, HRIP, Dayforce, project management, or other relevant HR, technology, or systems certification.

Responsibilities

Lead administration, configuration, optimization, and ongoing evolution of Dayforce HCM and the broader HR technology ecosystem.
Develop and maintain an HRIS roadmap aligned with HR priorities, enterprise technology initiatives, business growth, and operational needs.
Evaluate opportunities to simplify, automate, and improve HR processes through technology, balancing business requirements, user experience, system capabilities, risk, and scalability.
Monitor HR technology trends, platform capabilities, and vendor roadmaps, and recommend improvements.
Establish governance and standards for HR system configuration, enhancements, testing, releases, documentation, and change management.
Represent HR systems, employee data, integrations, controls, and workforce process requirements in enterprise technology transformations.
Lead HRIS partnership in the design, implementation, and optimization of integrations among Dayforce, Deltek Vantagepoint, iCIMS, and other enterprise platforms.
Partner with Finance and business leaders on ERP initiatives involving employee, organizational, labor, payroll, time, project, and other shared data and processes.
Collaborate with IT, Information Security, system owners, vendors, and implementation partners on integration architecture, data flows, dependencies, controls, and support models.
Lead HRIS participation in implementations, upgrades, integrations, testing, data conversions, and other technology initiatives.
Identify and resolve complex cross-system issues, determine root causes, coordinate stakeholders, and drive solutions to completion.
Assess downstream impacts of system and process changes across interconnected platforms and business processes.
Oversee the integrity, consistency, and appropriate use of HR and employee data across systems and integrations.
Establish and maintain HRIS data governance practices, including data ownership, definitions, validation, reconciliation, and documentation, aligned with IT governance and control standards.
Administer HR system access, role-based security, and data protection in accordance with IT and Information Security standards.
Partner with IT and Information Security on audits, access reviews, compliance activities, and controls related to HR systems and employee data.
Maintain documentation of configurations, integrations, data flows, procedures, control activities, and key system decisions.
Monitor system and integration performance and address risks to data integrity, payroll, financial reporting, employee processes, and business operations.
Lead HR technology support through Dudek’s Business Operations service model, ensuring requests and issues are prioritized, routed, resolved, and communicated effectively.
Build and manage the HRIS support structure in Freshservice, including intake, categorization, forms, workflows, service levels, escalation paths, and knowledge resources.
Support iCIMS and other people-related technology through administration, integrations, configuration, and optimization as appropriate.
Lead the HR Service Family workspace design and adoption.
Work with HR, Payroll, Benefits, Finance, and other stakeholders to translate business and process needs into sustainable system solutions.
Establish processes to identify recurring issues, analyze root causes, and implement longer-term solutions rather than relying on manual workarounds.
Develop and maintain HRIS documentation, procedures, knowledge resources, and training materials.
Lead and participate in complex HRIS and cross-functional technology projects from requirements gathering and solution design through testing, implementation, stabilization, and support.
Establish project plans, priorities, requirements, testing strategies, risks, dependencies, and stakeholder responsibilities for HR technology initiatives.
Coordinate user acceptance testing and validate that solutions meet business requirements before implementation.
Support communications, training, rollout, and adoption of new systems, enhancements, and processes.
Balance operational needs with long-term system architecture and business objectives when evaluating solutions and priorities.
Partner with HR and business leaders to improve access to accurate, meaningful, and appropriately governed workforce information.
Oversee HRIS reporting capabilities, data extracts, interfaces, and recurring reporting processes.
Support reporting and analytics solutions for workforce planning, decision-making, operational visibility, and data consistency.
Help establish common workforce data definitions and sources of truth across HR, Finance, and other functions.
Serve as a key contact for HR technology vendors and implementation partners; manage escalations, system issues, enhancement discussions, release planning, and technical coordination as appropriate.
Evaluate vendor capabilities and proposed solutions for alignment with business requirements, security expectations, the technology environment, and long-term strategy.
Lead, develop, and support HRIS team members, including Business Operations Analysts (HRIS) and other assigned resources; manage onboarding and the support queue.
Set priorities and distribute work across system administration, projects, enhancements, reporting, integrations, and user support.
Build team capability through coaching, documentation, cross-training, and knowledge transfer.
Promote a collaborative, service-oriented approach and establish accountability for system quality, responsiveness, and results.