HRIS Analyst

Confluent Health•UNAVAILABLE, UNAVAILABLE

About The Position

The HR Technology Specialist serves as a subject matter expert for workforce technology, data, and business processes, supporting the organization's use of UKG Pro, UKG Pro Workforce Management (WFM), Power BI, AI and related HR technologies. This role is responsible for troubleshooting complex issues, managing system enhancements, managing system corrections, supporting reporting and analytics needs, and driving process improvements that improve efficiency, data accuracy, and the overall user experience. Success in this role requires strong technical aptitude, analytical thinking, attention to detail, and a natural curiosity to understand how systems, departments, leaders, processes, and data work together. The HR Technology Specialist independently researches issues, identifies root causes, develops scalable solutions, and manages work across both day-to-day support requests and larger business initiatives and software transformations. This role serves as an escalation point for complex workforce technology matters, partners directly with vendors and internal stakeholders to resolve issues and build new configurations, and supports organizational decision-making through reporting, people analytics, and data insights. The ideal candidate combines expertise in workforce systems, reporting, and process improvement with a self-driven approach, strong problem-solving skills, and a commitment to continuous learning and operational excellence.

Requirements

Experience working with UKG Pro, UKG Pro Workforce Management (WFM), and connecting modules and integrations.
3+ years of experience supporting HR technology, HRIS, workforce management, payroll, or related business systems.
Bachelor's degree in Human Resources, Information Systems, Business Administration, Analytics, Computer Science, or a related field; equivalent experience may be considered.
Experience with system implementations and troubleshooting workforce technology solutions, including system configuration, testing, reporting, and issue resolution.
Proficiency in Microsoft Excel, including advanced formulas and lookup functions.
Strong analytical, problem-solving, and root cause analysis skills.
Ability to manage multiple competing priorities, projects, and support requests in a fast-paced environment.
Strong communication, collaboration, independent project management, and customer service skills.

Nice To Haves

Experience with AI Technologies, Power BI, Power Query, Excel Macros/VBA, SQL
Additional Certifications: UKG Pro certifications, UKG Pro WFM certifications, SHRM, CPP or similar professional equivalents
Experience supporting large enterprises 5,000+ employees

Responsibilities

Serve as a subject matter expert for UKG Pro, UKG Pro Workforce Management (WFM), and related workforce technology solutions.
Manage, prioritize, investigate, troubleshoot, test, and resolve complex system, process, and data issues escalated from shared services, vendor cases, business leaders, and other stakeholders.
Identify needs, implement improvements, support full-suite business processes, increase efficiency through system enhancements and technologies.
Test new products, scenarios, and workflows thoroughly while documenting results.
Deliver configuration changes, testing activities, and final production deployments.
Develop and maintain documentation, procedures, and best practices that improve consistency, governance, and operational effectiveness.
Develop, maintain, and enhance reports, dashboards, and analytics utilizing Power BI, UKG reporting tools, Excel, and other data platforms.
Monitor data quality and integrity, identify discrepancies, perform audits, and partner with stakeholders to resolve data issues.
Promote data governance standards and support efforts to improve the accessibility, accuracy, and reliability of workforce information.
Partner with Human Resources, Payroll, Finance, Operations, Information Technology, and business leaders to support workforce technology initiatives and organizational priorities.
Serve as a trusted technical resource, providing recommendations and guidance based on system capabilities, business needs, and best practices.
Maintain expertise in UKG Pro, UKG Pro WFM, reporting technologies, and emerging workforce technology trends.
Research new functionality, system capabilities, and industry best practices to identify opportunities for improvement and innovation.
Apply analytical thinking, curiosity, and problem-solving skills to address unfamiliar challenges and deliver sustainable solutions.
Contribute to a culture of continuous improvement, ever-evolving needs, operational excellence, and customer-focused service delivery.