HR Support Services Specialist

O'Reilly Auto Parts • Headquarters, KY

2d

About The Position

The HR Support Services Specialist is an integral part of O’Reilly Auto Parts’ HR department and serves as the first point of contact for team members seeking assistance with HR-related issues. The specialist provides accurate, timely, courteous responses, maintains a working knowledge of HR functions and procedures, and escalates or redirects inquiries to the appropriate subject matter expert when needed.

The role supports team members with HR matters including background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility. It also involves documenting inquiries and resolution steps, helping team members use company resources, maintaining confidentiality, and assisting other HR teams with correspondence.

Requirements

• High school diploma or equivalent (GED).
• Ability to actively listen, prioritize, and problem solve.
• Excellent time management skills.
• Excellent word processing and spreadsheet skills.
• Strong interpersonal, written, and verbal communication skills, with a focus on customer service.
• Ability to convey a positive and professional image in a variety of situations.
• Strong attention to detail and ability to multitask and meet deadlines.

Nice To Haves

• Two years of administrative or secretarial experience.
• Previous work experience in a Human Resources department.
• Bilingual.

Responsibilities

• Serve as the first point of contact for team members seeking assistance with HR functions such as criminal background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility.
• Triage and respond to incoming calls and correspondence, escalating issues to a subject matter expert as necessary.
• Listen actively to understand inquiries and provide courteous feedback and timely follow-up.
• Assess team member needs and provide excellent customer service with timely and accurate responses.
• Stay current on HR procedures and maintain working knowledge of essential HR functions.
• Educate team members about available HR services, self-service tools, and vendor contact information.
• Guide team members through troubleshooting, navigating the Company site, and finding requested information.
• Document inquiry details, including transaction type, troubleshooting steps, database management, and actions taken to fulfill requests.
• Collaborate with other HR Support Services Specialists to improve customer service.
• Maintain confidentiality of HR-related information.
• Assist other HR teams with correspondence needs.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan.
• 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance.
• Optional flexible spending account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED