Remote-HR Case Manager (Corporate Accommodations)

Aston Carter•Atlanta, GA

1d•$28 - $28•Remote

About The Position

The HR Specialist II Corporate Accommodations serves as a subject matter expert in disability accommodations and ADA/ADAAA matters, providing complex case management and consultative support in a high-volume corporate environment. The role manages sensitive and escalated accommodation cases, partners with HR, business leaders, legal stakeholders, leave case managers, and disability vendors, and supports employees with medical conditions or disabilities through the accommodations process. The position aims to ensure compliant, efficient, and empathetic administration of leave and accommodation programs while supporting employee retention and business objectives. This is a fully remote contract role. The specialist is the highest accommodation-related escalation point under operations leadership for an assigned region, supports onboarding and training, analyzes case data and quality results, manages regional workflow, and maintains accurate confidential case records. The role also provides guidance on work restrictions, essential job functions, legal rights and responsibilities, and potential accommodations, and may conduct job site analyses. It requires experience with accommodations.

Requirements

Bachelor's degree.
At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field.
Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA.
Experience managing cases from initiation through resolution in a case management system.
Ability to communicate complex information clearly, verbally and in writing, to employees, managers, and HR partners.
Experience with accommodations is required for consideration.

Responsibilities

Serve as the highest escalation point under operations leadership for accommodation-related issues, providing expertise in complex case management and stakeholder consulting.
Manage executive and non-executive escalations and resolve them promptly, accurately, and empathetically.
Handle highly sensitive cases, including HR-for-HR cases, for an assigned region with discretion and professionalism.
Support new hire nesting activities by managing nesting plans, conducting audits, and coaching new hires.
Review quality audit results, report regional trends and opportunities, and identify needs for mentoring, training, and process improvement.
Manage workflow adjustments, including out-of-office procedures and work assignments, to support regional and organizational needs.
Analyze regional case data, including case volume, case types, and approvals, and use findings to recommend and influence training and process decisions.
Recommend training initiatives, provide survey feedback, and share best practices and successes with site stakeholders.
Coordinate return-to-work management with leave case managers and disability vendors.
Consult with and coach regional HR partners, managers, and employees on accommodation matters.
Provide information, referrals, and support to employees with medical conditions or disabilities and to supervisors, HR, and other partners.
Provide ongoing consultative support to site stakeholders and accommodation specialists, advocate for the accommodations process, and develop practical solutions.
Facilitate escalated communication among employees with disabilities, HR, managers, and stakeholders involved in leave of absence, short- or long-term disability, and workers' compensation.
Coordinate escalated issues with disability and leave services management and legal partners to ensure alignment with policies and regulations.
Manage sensitive behavioral health cases with care, discretion, and appropriate escalation.
Assist HR and department supervisors in identifying essential and marginal job functions to support accommodation decisions.
Conduct job site analyses as needed to assess job demands and potential accommodations.
Help employees understand work restrictions, functional limitations, and their rights and responsibilities under applicable laws.
Maintain confidentiality in verbal and written communications and safeguard sensitive information.
Stay current on legislation and national, state, and local issues affecting access and accommodations for employees with disabilities.
Maintain accurate, up-to-date case records and notes in the case management system and other designated databases.
Assess business units' training needs and deliver or support group training on accommodations and related topics as appropriate.
Provide professional opinions and documentation regarding actions taken on behalf of employees with disabilities for formal grievances, arbitration, depositions, and other forums as requested.
Adhere to internal service-level agreements and quality standards while managing a high volume of complex cases.
Contribute to a fast-paced, high-volume corporate accommodations function serving a professional employee population.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
Voluntary life insurance and AD&D coverage for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, including PTO, vacation, or sick leave, if eligible.