Corporate Accommodations Specialist REMOTE

Aston Carter•Henderson, NV

2d•$28 - $28•Remote

About The Position

The HR Specialist II Corporate Accommodations serves as a subject matter expert on disability accommodations and ADA/ADAAA matters, providing high-level case management and consultative support in a corporate, high-volume environment. The specialist manages complex and sensitive accommodation cases, partners with HR, leaders, and legal stakeholders, and helps employees with medical conditions or disabilities navigate the accommodations process. The role uses analytical, communication, and customer service skills to support compliant, efficient, and empathetic administration of leave and accommodation programs while supporting employee retention and business objectives. This is a fully remote contract position based in Henderson, Nevada. The role supports a professional employee population through virtual channels and involves frequent collaboration with HR partners, managers, legal stakeholders, and external vendors across regions. Work is primarily computer-driven and uses case management systems, HR tools, and the MS Office Suite. Work typically occurs during standard business hours, with flexibility required to meet service-level expectations and handle urgent escalations. The position requires confidentiality, professionalism, and effective online communication.

Requirements

Bachelor's degree.
At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field.
Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA.
Experience managing cases from initiation through resolution in a case management system.
Ability to communicate complex information clearly, verbally and in writing, to employees, managers, and HR partners.
Experience in accommodations is required for consideration.

Nice To Haves

Prior experience in disability accommodations, ADA compliance, or workplace accessibility.
Experience supporting corporate or professional employee populations in a large, fast-paced organization.
Familiarity with accommodation case management platforms and related HR systems.
Understanding of medical documentation review, including interpreting physician notes about functional limitations and work restrictions.

Responsibilities

Serve as the highest escalation point under operations leadership for accommodation-related issues, providing expertise in complex case management and stakeholder consulting.
Manage executive and non-executive escalations, ensuring timely, accurate, and empathetic resolution.
Handle highly sensitive regional cases, including HR-for-HR cases, with discretion and professionalism.
Support new-hire nesting by managing plans, conducting audits, and coaching new hires.
Review quality audit results, report regional trends and opportunities, and identify mentoring, training, and process-improvement needs.
Manage workflow adjustments, including out-of-office procedures and work assignments, to meet regional and organizational needs.
Analyze regional case volume, case types, and approval data, and use findings to recommend and influence training and process decisions.
Recommend training initiatives, provide training survey feedback, and share best practices and successes with site stakeholders.
Support return-to-work management by collaborating with leave case managers and disability vendors.
Consult and coach regional HR partners, managers, and employees on accommodation matters to support informed, compliant decisions.
Provide information, referrals, and support to employees with medical conditions or disabilities and to supervisors, HR, and other partners.
Provide consultative support to site stakeholders and accommodation specialists, advocating for problem-solving and creative accommodation solutions.
Facilitate escalated communications among employees with disabilities, HR, managers, and stakeholders involved in leave, short-term disability, long-term disability, and workers' compensation.
Coordinate escalated issues with disability and leave services management and legal partners to ensure alignment with policies and regulations.
Manage sensitive behavioral health cases with care, discretion, and appropriate escalation.
Assist HR and department supervisors in identifying essential and marginal job functions to support accommodation decisions.
Conduct job site analyses as needed to evaluate job demands and potential accommodations.
Help employees understand work restrictions, functional limitations, and legal rights and responsibilities under applicable laws.
Maintain confidentiality in verbal and written communications and safeguard sensitive information.
Stay current on legislation and national, state, and local issues affecting access and accommodations for employees with disabilities.
Maintain accurate, current case records and notes in the case management system and other designated databases.
Assess business-unit training needs and deliver or support group training on accommodations and related topics as appropriate.
Provide professional opinions and documentation about actions taken on behalf of employees with disabilities in formal grievances, arbitration, depositions, and other forums as requested.
Meet internal service-level agreements and quality standards while managing a high volume of complex cases.
Contribute to a fast-paced, high-volume corporate accommodations function serving a professional employee population.