Leave & Accommodations Specialist

PCI Pharma Services•Bedford, NH
•$62,960 - $70,830•Onsite

About The Position

The Leave & Accommodations Specialist supports the day-to-day administration and coordination of PCI’s leave of absence and accommodation programs. The role serves employees in the United States and, as applicable, international locations, helping ensure compliance with applicable leave, disability, accommodation, and return-to-work requirements. The Specialist communicates with employees about leave and accommodation matters and works with PCI’s leave and disability vendor, site HR, supervisors, external partners, and other internal teams. As part of the global HR Connect team, the position may also support global leave inquiries, benefits open enrollment, and improvements to Workday and ServiceNow. In collaboration with the benefits team, the Specialist contributes to a harmonized leave program and improved tracking, communications, dashboards, and employee experience. The role requires confidentiality when handling health, benefit, and payroll information and may require overtime and/or weekend work.

Requirements

  • Associate’s degree in a related field.
  • 1–3 years of experience.
  • Experience managing leave and accommodation cases, with a strong working knowledge of state-specific leave requirements, regulations, and compliance requirements.
  • Basic mathematical skills.
  • Intermediate computer skills, including the ability to perform more complex computer tasks and knowledge of various computer programs.
  • Full professional proficiency in speaking, reading, and writing for professional needs.
  • Intermediate reasoning skills, including applying common-sense understanding to instructions and addressing problems involving several concrete variables in standardized situations.
  • High standard of report writing.
  • Ability to maintain confidentiality of health, benefit, and payroll information.

Nice To Haves

  • Ability to work independently and/or as part of a team.
  • Attention to detail.
  • Ability to identify and resolve problems in a timely manner.
  • Ability to effectively present information to various people as the job requires.

Responsibilities

  • Support PCI’s leave and disability vendors with inquiries and process FMLA and other leaves of absence in Workday.
  • Monitor leave cases and coordinate communication between the company, employees, site HR, supervisors, and external partners.
  • Ensure written documentation is complete and accurate, including return-to-work status, restrictions, and accommodation requirements.
  • Collaborate with the benefits team to develop a harmonized leave program, including tracking systems, communications, dashboards, and employee-experience improvements.
  • Support leave and accommodation administration for employees outside the United States, partnering with regional HR teams, external providers, and business leaders to meet country-specific requirements.
  • Maintain confidentiality of employee health, benefit, and payroll information.
  • Facilitate accommodation requests, conduct the interactive process, and coordinate with local HR partners to address applicable laws and country-specific requirements.
  • Partner with HR, Payroll, Legal, and external vendors on leave-related benefits, pay impacts, documentation, and global compliance obligations.
  • Identify opportunities to standardize and improve global leave and accommodation processes using Workday, ServiceNow, and other technologies.
  • Provide backup support to other members of the Leaves & Accommodations team.
  • Assist with social responsibility and employee wellness activities.
  • Adhere to PCI, cGMP, and GCP policies, procedures, and rules.
  • Perform other duties as assigned by the Manager/Supervisor.

Benefits

  • Paid time off.
  • Health insurance coverage, including dental and vision.
  • Flexible spending account.
  • 401(k).
  • Eligibility for an annual performance bonus.
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