Corporate Accommodations Specialist REMOTE

Aston Carter•Atlanta, GA

2d•$28 - $28•Remote

About The Position

The HR Specialist II Corporate Accommodations serves as a subject matter expert in disability accommodations and ADA/ADAAA matters, providing high-level case management and consultative support in a high-volume corporate environment. The specialist manages complex and sensitive accommodation cases, partners with HR, leaders, legal stakeholders, and external vendors, and supports employees with medical conditions or disabilities through the accommodations process. The role applies analytical, communication, and customer service skills to administer leave and accommodation programs compliantly, efficiently, and empathetically while supporting employee retention and business objectives. This is a fully remote position supporting professional employee populations across regions. Work is primarily virtual and computer-driven, using case management systems, HR tools, and the MS Office Suite. The role involves frequent collaboration with HR partners, managers, legal stakeholders, and vendors, typically during standard business hours, with flexibility to meet service-level expectations and respond to urgent escalations. The position manages a high volume of complex cases and requires confidentiality, professionalism, and effective online communication.

Requirements

Bachelor's degree.
At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field.
Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA.
Experience managing cases from initiation through resolution in a case management system.
Ability to communicate complex information clearly, verbally and in writing, to employees, managers, and HR partners.
Experience with accommodations is required for consideration.

Nice To Haves

Prior experience in disability accommodations, ADA compliance, or workplace accessibility.
Experience supporting corporate or professional employee populations in a large, fast-paced organization.
Familiarity with accommodation case-management platforms and related HR systems.
Understanding of medical-documentation review, including interpreting physician notes about functional limitations and work restrictions.

Responsibilities

Serve as the highest escalation point under operations leadership for accommodation-related issues, including complex case management and stakeholder consultation.
Manage executive and non-executive escalations, ensuring timely, accurate, and empathetic resolutions.
Handle sensitive regional cases, including HR-for-HR cases, with discretion and professionalism.
Support new-hire nesting by managing plans, conducting audits, and coaching new hires.
Review quality audit results, report regional trends and opportunities, and identify needs for mentoring, training, and process improvement.
Manage workflow adjustments, out-of-office procedures, and work assignments to meet regional and organizational needs.
Analyze regional case volume, case types, and approval data and use findings to recommend and influence training and process decisions.
Recommend training initiatives, provide feedback on training surveys, and share best practices with site stakeholders.
Coordinate return-to-work management with leave case managers and disability vendors.
Consult and coach regional HR partners, managers, and employees on accommodation matters.
Provide information, referrals, and support to employees with medical conditions or disabilities and to supervisors, HR, and other partners.
Provide ongoing consultative support to site stakeholders and accommodation specialists, advocating for problem-solving and creative accommodation solutions.
Facilitate escalated communications among employees with disabilities, HR, managers, and stakeholders involved in leave, short- and long-term disability, and workers' compensation.
Coordinate escalated issues with disability and leave services management and legal partners to ensure alignment with policies and regulations.
Manage sensitive cases involving behavioral health conditions with care and appropriate escalation.
Help HR and supervisors identify essential and marginal job functions to inform accommodation decisions.
Conduct job-site analyses as needed to evaluate job demands and potential accommodations.
Explain work restrictions, functional limitations, and applicable legal rights and responsibilities to employees.
Maintain confidentiality in communications and safeguard sensitive information.
Stay current on legislation and national, state, and local issues affecting workplace access and accommodations for employees with disabilities.
Maintain accurate, up-to-date case records and notes in the case management system and designated databases.
Assess business-unit training needs and deliver or support group training on accommodations and related topics.
Provide professional opinions and documentation regarding actions taken on behalf of employees with disabilities in formal grievances, arbitration, depositions, and other forums when requested.
Meet internal service-level agreements and quality standards while managing a high volume of complex cases.
Contribute to a fast-paced, high-volume corporate accommodations function serving professional employees.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, which may include PTO, vacation, or sick leave, if eligible.