Sr Specialist, HR Operations (Reasonable Accommodations)

Lennar•Waterford, FL

About The Position

The Sr Specialist, HR Operations plays a critical role in delivering high-quality HR services, ensuring accurate and efficient processing of HR transactions, and providing exceptional support to Associates and People Managers. The role owns the reasonable accommodations process, oversees complex HR inquiries, drives process improvements, and collaborates with cross-functional teams to enhance the employee experience. The position manages the reasonable accommodations process from intake through close, provides advanced HR inquiry and transaction support, and serves as a subject matter expert on HR policies, systems, and processes. It also supports data integrity, compliance, HR technology initiatives, reporting, and the training and mentoring of HR Operations Specialists. This is primarily a sedentary office position. The responsibilities and activities may change at any time with or without notice.

Requirements

High school diploma required.
3–5 years of experience in HR operations, HR generalist work, employee relations, leave of absence, or shared services, including at least 2 years handling reasonable accommodation or leave cases.
Strong working knowledge of the ADA, Title VII religious accommodation, the PWFA, and FMLA, including how state and local laws differ across multiple states.
Demonstrated experience leading the interactive process and handling confidential medical and religious information.
Strong knowledge of HR processes, policies, and employment laws.
Experience working with HR systems; Workday preferred.
Case management experience; ServiceNow preferred.
Proven track record of delivering excellent customer service in a fast-paced environment.
Strong problem-solving and analytical skills, including the ability to handle complex inquiries.
Excellent verbal and written communication skills.
Strong attention to detail and data accuracy.
Ability to work independently, take ownership of responsibilities, and escalate issues when necessary.
Ability to collaborate effectively across teams and build strong working relationships.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs.; finger dexterity is necessary.

Nice To Haves

Associate or bachelor’s degree.
HR certifications such as SHRM-CP, SHRM-SCP, PHR, or SPHR, or a leave and accommodation credential.
Experience building or improving an accommodations process at a multi-state employer.
Experience supporting a distributed workforce with both office and field roles.

Responsibilities

Own the end-to-end reasonable accommodations process from intake through close, in line with applicable state and local laws.
Lead the interactive process with Associates and People Managers, including assessing essential job functions, evaluating accommodation options, and ensuring required documentation is completed according to Lennar’s established process.
Serve as an HR partner to internal Human Resources functions, providing guidance and support on organizational processes, systems, and best practices (“HR for HR”).
Respond to advanced HR inquiries related to benefits, payroll, and HR policies, providing accurate and timely responses within defined Service-Level Agreements (SLAs).
Manage complex HR lifecycle transactions, including pre-boarding, transfers, terminations, job changes, and personal data updates, in compliance with regulatory and company standards.
Serve as a subject matter expert on HR policies, systems, and processes, providing guidance to HR Operations Specialists and People Managers.
Identify process inefficiencies and work with HR Operations leadership to implement process enhancements and best practices.
Maintain accurate and up-to-date HR system records to support data integrity and compliance with federal, state, and local employment regulations.
Analyze and resolve escalated HR inquiries, collaborating with cross-functional teams such as Benefits, Payroll, and HRIS.
Partner with HRMS and IT teams to troubleshoot system issues, optimize workflows, and support HR technology initiatives.
Train and mentor HR Operations Specialists to improve service delivery and consistency.
Provide reporting and analytics on HR transactions, trends, and service metrics to support decision-making and continuous improvement.
Maintain strict confidentiality when handling sensitive employee information and HR-related matters.