Sr Specialist, HR Operations

Lennar•Waterford, FL

10d

About The Position

The Sr Specialist, HR Operations delivers high-quality HR services by ensuring accurate, efficient processing of HR transactions and providing support to Associates and People Managers. The role handles complex HR inquiries, drives process improvements, and collaborates with cross-functional teams to enhance the employee experience. It also serves as an HR partner to internal Human Resources functions, providing guidance on organizational processes, systems, and best practices. The position is responsible for all Enterprise Interface Builder (EIB) integrations within the HR Operations Team, including designing, building, and troubleshooting inbound and outbound Workday integrations. The specialist manages complex HR lifecycle transactions and escalated inquiries, maintains data integrity and regulatory compliance, advises on HR policies and processes, and supports HR technology initiatives with HRMS and IT teams. The role also trains and mentors HR Operations Specialists and provides reporting and analytics to support decision-making and continuous improvement. This is primarily a sedentary office position. The incumbent must be able to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move or carry up to 25 lbs. Finger dexterity is necessary. Duties and responsibilities may change at any time.

Requirements

High school diploma required; an Associate or Bachelor's degree is preferred.
1–2 years of HR operations, shared services, or call center experience.
Strong knowledge of HR processes, policies, and employment laws.
Experience working with HR systems; Workday is preferred.
Hands-on experience with Workday Enterprise Interface Builder (EIB), including designing, building, and troubleshooting inbound and outbound integrations.
Case management experience; ServiceNow is preferred.
Proven ability to deliver excellent customer service in a fast-paced environment.
Strong problem-solving and analytical skills, including the ability to handle complex inquiries.
Excellent verbal and written communication skills.
Strong attention to detail and data accuracy.
Ability to work independently, take ownership of responsibilities, and escalate issues when necessary.
Ability to collaborate effectively across teams and build strong working relationships.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move or carry up to 25 lbs; finger dexterity is necessary.

Nice To Haves

Associate or Bachelor's degree.
HR certification, such as SHRM-CP or PHR.
Workday experience.
ServiceNow case management experience.

Responsibilities

Design, build, and troubleshoot inbound and outbound Workday Enterprise Interface Builder (EIB) integrations; be responsible for all EIBs within the HR Operations Team.
Serve as an HR partner to internal Human Resources functions, advising on organizational processes, systems, and best practices.
Respond to advanced HR inquiries about benefits, payroll, and HR policies accurately and within defined Service-Level Agreements.
Manage complex HR lifecycle transactions, including pre-boarding, transfers, terminations, job changes, and personal data updates.
Act as a subject matter expert on HR policies, systems, and processes, guiding HR Operations Specialists and People Managers.
Identify HR process inefficiencies and work with HR Operations leadership to implement improvements and best practices.
Maintain accurate HR system records and ensure data integrity and compliance with federal, state, and local employment regulations.
Analyze and resolve escalated HR inquiries in collaboration with teams such as Benefits, Payroll, and HRIS.
Partner with HRMS and IT teams to troubleshoot system issues, optimize workflows, and support HR technology initiatives.
Train and mentor HR Operations Specialists to improve service delivery and consistency.
Provide reporting and analytics on HR transactions, trends, and service metrics to support decision-making and continuous improvement.
Maintain strict confidentiality when handling sensitive employee information and HR-related matters.