HR Shared Services Lead

ARCO Companies • Brentwood, MO

4d • Onsite

About The Position

ARCO is seeking an HR Shared Services Lead to join its team in the Brentwood, Missouri office. The role oversees shared services operations, employee lifecycle processes, data integrity, and process improvement initiatives to support organizational growth and operational excellence. The lead manages and develops the shared services coordinator team and ensures efficient, accurate HR support for employees, managers, and internal stakeholders. The position also collaborates with HR leadership and cross-functional partners on operational improvements, system enhancements, and strategic HR initiatives.

Requirements

• 3–5 years of experience in HR Operations, Shared Services, or HR Generalist work.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent working experience.
• Ability to prioritize, multitask, and remain flexible.
• Excellent organizational, problem-solving, and analytical skills.
• Effective project management and process improvement experience.
• Ability to maintain strict confidentiality and associate privacy.
• Ability to build strong relationships with stakeholders across the business.
• Proficiency with Microsoft Office and HR technology platforms.

Nice To Haves

• People management experience.
• UKG experience.

Responsibilities

• Lead the shared services coordinator team through coaching, training, performance feedback, and professional development.
• Manage day-to-day HR shared services operations and provide efficient, accurate support to employees, managers, and internal stakeholders.
• Oversee employee onboarding, including new-hire paperwork, system setup, data entry, and I-9 compliance.
• Administer HR systems and employee records, maintaining data accuracy, confidentiality, and compliance with company policies and applicable regulations.
• Manage and troubleshoot issues related to employee records, PTO administration, benefits processes, and HR system functionality.
• Conduct regular audits of employee data, personnel files, payroll information, and HR transactions to maintain data integrity and compliance.
• Coordinate employee inquiries, vendor communications, and billing processes.
• Support employee lifecycle activities, including hires, transfers, promotions, organizational changes, and terminations.
• Collaborate with Payroll, Benefits, Talent Acquisition, Technology, and other departments to resolve employee- and system-related issues.
• Partner with HR leadership and cross-functional teams to implement process improvements and support strategic HR initiatives.
• Lead special projects related to HR operations, process optimization, system enhancements, and organizational growth initiatives.
• Perform other related duties as assigned.

Benefits

• Industry-leading performance-based bonus program
• Employee Stock Ownership Plan (ESOP)
• Traditional and Roth 401(k)
• Tuition reimbursement for associates
• Scholarships for associates’ children, up to $28,000 per child
• One-month paid sabbatical after every five years of employment, plus $5,000 for travel
• One week of paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 12-week maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager