HR Shared Services Coordinator - Benefits

Tinker Federal Credit Union•Oklahoma City, OK

19h

About The Position

Tinker Federal Credit Union (TFCU) is seeking an HR Shared Services Coordinator to support employees across the organization. The role requires strong operational and benefits knowledge, sound judgment, and a service-oriented mindset. It provides first-level HR support and administrative services through phone, email, and case management channels. The coordinator handles confidential information and correspondence with discretion, supports HR processes and leadership, prepares documents and reports, tracks departmental information, and maintains assigned projects. The role also serves as HR records and file custodian, including scanning and indexing employee records. This is a non-exempt position. The schedule is Monday through Friday, approximately 8:00 AM to 5:00 PM. The starting hourly rate is $27.35; final placement within the range is based on experience relative to organizational needs and internal salary equity.

Requirements

Associate degree, preferably in business or Human Resources, or 60 hours of college with a related major focus.
Two years of experience in any combination of HR and business specialties, branch operations administration, or related areas.
Applicable work experience and/or military experience may substitute for education at a rate of two years of experience for one year of education.
Excellent customer service skills for internal members (employees).
Ability to work independently while maintaining motivation and initiative.
Excellent communication, proofreading, administrative, and organizational skills.
Ability to listen to employees and discern their needs.
Willingness and ability to adapt and work with ambiguity.
Ability and willingness to manage challenging situations professionally and empathetically.
Punctuality and a sense of urgency for critical and unique situations.

Nice To Haves

Experience with benefits administration is highly preferred.
Previous related human resources and/or customer service experience.
Related but not required certifications may be eligible to satisfy minimum experience requirements.
Additional education may be eligible to satisfy minimum experience requirements.

Responsibilities

Provide first-level support to employees for onboarding, offboarding, benefits administration, case management, and other HR shared services.
Maintain confidentiality, handle confidential correspondence, and exercise discretion, initiative, and quality orientation.
Deliver services through multiple channels, including phone calls, emails, and case management.
Manage information flow between various sources and HR leadership.
Support day-to-day HR processes, including onboarding, offboarding, benefits administration, leave management, and other shared services.
Prepare documents and reports, track departmental information, and maintain responsibility for assigned HR department projects.
Serve as the HR records and file custodian, scanning and indexing employee records into appropriate files.