HR Shared Services Coordinator - Benefits

Tinker Federal Credit Union•Oklahoma City, OK

1d•$27

About The Position

Tinker Federal Credit Union (TFCU) is seeking an HR Shared Services Coordinator to provide operational and benefits support to employees across the organization. The position delivers first-level employee assistance and a broad range of HR services through phone, email, and case management. It requires sound judgment, discretion, confidentiality, and a service-oriented approach. The coordinator supports day-to-day HR processes, including onboarding, offboarding, benefits administration, and leave management. The role also provides administrative support across the HR department, prepares documents and reports, tracks departmental information, manages assigned projects, and serves as custodian of HR records by scanning and indexing employee files. This is a non-exempt position with a starting rate of $27.35 per hour. The schedule is Monday through Friday, approximately 8:00 a.m. to 5:00 p.m. TFCU describes its workplace as professional and inclusive and notes opportunities for professional development, training, and continued education.

Requirements

Associate degree, preferably in business or Human Resources, or 60 hours of college with a related major focus.
Two years of experience in any combination of HR or business specialties, branch operations administration, or other applicable areas.
Applicable work or military experience may substitute for education at a rate of two years of experience for one year of education.
Excellent customer service skills for internal employees.
Ability to work independently while maintaining motivation and initiative.
Excellent communication, proofreading, administrative, and organizational skills.
Ability to listen to employees and discern their needs.
Ability and willingness to adapt, work with ambiguity, and manage challenging situations professionally and empathetically.
Strong punctuality and a sense of urgency for critical and unique situations.

Nice To Haves

Experience with benefits administration is highly preferred.
Previous relatable human resources and/or customer service experience.
Relevant but not required certifications or additional education may be eligible to satisfy minimum experience requirements.

Responsibilities

Provide first-level support to employees, including onboarding, offboarding, benefits administration, case management, and other HR shared services.
Maintain confidentiality and handle confidential correspondence with discretion, initiative, and attention to quality.
Deliver administrative and HR services through phone calls, emails, and case management.
Manage information flow between various sources and HR leadership.
Support day-to-day HR processes, including onboarding, offboarding, benefits administration, and leave management.
Prepare documents and reports, track departmental information, and maintain responsibility for assigned HR department projects.
Serve as custodian of HR records and scan and index employee records into appropriate files.