HR Shared Service Center Specialist

Catholic Health•Melville, NY

8h•Onsite

About The Position

The HR Shared Service Center Specialist serves as a central first point of contact for Catholic Health employees seeking HR information and support. The role manages inbound inquiries by phone, email, and case management system, providing accurate, timely, and courteous responses concerning HR policies, benefits, payroll, leave management, and other employee services. The specialist also administers the Tuition Assistance program and assists with HR-related projects and general administration.

Requirements

Bachelor’s degree or equivalent work experience.
Minimum 1–3 years of experience in HR support, shared services, or customer service roles.
Strong communication and interpersonal skills for managing sensitive employee interactions.
Experience with employee benefits, payroll processes, and HR compliance regulations.
Commitment to excellence in service and performance.
Excellent organizational skills and attention to detail.
Proficiency in MS Office Suite.
Ability to multitask and manage priorities in a fast-paced environment.
Problem-solving mindset and ability to escalate appropriately.
Commitment to confidentiality and ethical handling of employee information.
Ability to work as a team player.
Ability to develop and sustain positive working relationships and influence others.

Nice To Haves

Prior experience with Lawson and Neocase.
Working knowledge of Human Resources.
Bilingual ability.

Responsibilities

Serve as the first point of contact for general HR-related inquiries via phone, email, and ticketing system.
Respond promptly and professionally to employee inquiries regarding HR policies, benefits, payroll, leave management, and other HR-related questions.
Document inquiries and resolutions accurately in the HR case management system (Neocase).
Route complex or sensitive issues to the appropriate HR subject matter experts or departments.
Guide employees through self-service tools.
Administer the Tuition Assistance program, including tracking applications and payments and serving as a liaison among employees, local HR, and payroll.
Assist with general administration duties, including scanning and indexing documentation through OnBase.
Ensure compliance with legal and organizational standards regarding subpoenas of records and Benefit Termination letters.
Assist with HR-related projects.