HR Project Manager

Elevance Health • Palo Alto, CA

7d • $86,600 - $129,900 • Onsite

About The Position

The HR Project Manager provides advanced customer service representation, strategic planning, and account management for large accounts. The role directs administration of contractual requirements and obligations and manages new and renewal account implementations, coordinating with operations to support smooth service delivery. It maintains relationships with multiple levels of customer organizations and recommends improvements to meet customer expectations. Customer service may be provided on-site or off-site and can include interpreting plan design, researching and resolving phone and written inquiries, and resolving claims, benefit, and enrollment issues. The role also coordinates open enrollment meetings, renewals, and training sessions. The position is based at 3421 Hillview Ave, Palo Alto, California, and the posting states that associates must work from the posted location full-time and that applicants must be within reasonable commuting distance unless an accommodation is granted. The position is classified as Non-Management Exempt. The anticipated end date listed is October 26, 2026.

Requirements

• A BA/BS degree and at least 3 years of experience managing business operations and/or customer relationships, or an equivalent combination of education and experience.
• A sales license may be required.

Nice To Haves

• Experience as an HR generalist.
• Account management experience.
• Client-facing experience.
• Willingness to travel to worksites and other locations as necessary.

Responsibilities

• Provide strategic planning and account management for large accounts.
• Direct and manage the administration of contractual requirements and obligations.
• Manage new and renewal account implementation processes and interface with operations to ensure smooth delivery of services.
• Maintain ongoing account relationships at multiple levels throughout customers’ organizations.
• Recommend improvements to meet customers’ expectations.
• Provide on-site and off-site customer service, including interpreting plan design and researching and resolving phone and written inquiries, claims, benefit issues, and enrollment issues.
• Coordinate open enrollment meetings, renewal processes, and training sessions.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401(k) contribution.
• Merit increases.
• Paid holidays.
• Paid time off.
• Incentive bonus programs, unless covered by a collective bargaining agreement.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short- and long-term disability benefits.
• 401(k) matching.
• Life insurance.
• Wellness programs.
• Financial education resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level