HR Operations Representative

Sun Chemical Corporation•Cincinnati, OH

11d•$52,000 - $65,000

About The Position

Sun Chemical is seeking an HR Operations Representative to support the day-to-day administration of Human Resources processes and programs. The representative serves as a resource for employees and managers by providing timely support, maintaining employee data, coordinating HR transactions, and contributing to a positive employee experience. The role suits an HR professional with hands-on experience in HR customer service, shared services, or a call center, supporting inquiries about payroll, benefits, leave administration, short-term disability, and other HR programs. The position requires strong organization, customer focus, and the ability to manage multiple priorities in a fast-paced environment. The position requires a high school diploma or GED and at least one year of professional work experience and one year of HR experience. An associate's or bachelor's degree is preferred. Candidates must have relevant HR customer service/shared services/call-center experience and proficiency with Microsoft Office. Preferred qualifications include experience with ADP or other HR systems, union environments, bilingual ability, and experience supporting multi-site and shared-services operations. Sun Chemical describes its culture as valuing collaboration, continuous improvement, service excellence, respect, and teamwork. The salary range is $52,000–$65,000 annually, with compensation depending on factors including experience, skills, education, and location. Benefits include merit increases, paid holidays, paid time off, medical, dental, and vision coverage, short- and long-term disability benefits, a 401(k) with match, and life insurance. Benefit eligibility timing may vary.

Requirements

High school diploma or GED required.
At least 1 year of professional work experience required.
At least 1 year of Human Resources experience required.
Experience in an HR customer service, HR shared services, or HR-focused call center environment supporting employees and managers with inquiries about payroll, benefits, short-term disability, leave administration, HR policies, and other HR programs required.
Proficiency with Microsoft Office applications.
Excellent verbal and written communication skills.
Strong customer service orientation and problem-solving skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong attention to detail and commitment to data accuracy.
Ability to handle confidential information professionally and discreetly.
Strong interpersonal skills and ability to collaborate across teams.
Ability to work independently and adapt to changing business needs.
Strong organizational and time-management skills.
Demonstrated ability to provide exceptional customer service in a high-volume environment.
Ability to read, write, and speak English proficiently.

Nice To Haves

Associate's or bachelor's degree.
Experience with ADP and/or other HR systems.
Experience working in a union environment.
Bilingual skills, including English/Spanish or another language.
Experience supporting employees and managers in a multi-site, union, and HR shared services environment.

Responsibilities

Serve as the first point of contact for employee inquiries about HR policies, benefits, payroll, leave administration, and other HR programs.
Manage high-volume requests received by phone, email, shared mailboxes, and HR service systems.
Support and maintain HR systems, processes, and employee records.
Provide user support and guidance related to HR systems and processes.
Assist with employee onboarding and offboarding activities.
Support I-9 compliance processes, reporting, and audits.
Coordinate unemployment claim administration and respond to related inquiries.
Respond to employment verification requests.
Generate reports, conduct audits, and assist with HR data analysis.
Create and maintain process documentation and standard operating procedures, and conduct quality assurance reviews.
Collaborate with HR team members and cross-functional partners on business initiatives and projects.
Maintain confidentiality and ensure the security of employee information.
Assist with special projects and other responsibilities as assigned.