HR REPRESENTATIVE

Packaging Corporation of America•Gladstone, VA

About The Position

The HR Representative provides administrative and human resources generalist support to a manufacturing facility, ensuring effective application of human resources activities. The role also provides administrative and clerical support to the General Manager and other managerial positions. The position supports salaried and hourly employees across performance appraisals, personnel requisitions, job descriptions, hiring and onboarding, affirmative action, employee relations, training and development, and leaves of absence. It maintains personnel and related records, enters employee information into the HRMS, coordinates FMLA and short-term disability matters, and serves as a point of contact for workers’ compensation cases and unemployment claims. The representative works with employees and management to address concerns, assists with benefits and pay questions, and escalates matters that may create legal issues. The role also organizes employee events, assists with company responses to legal matters, and provides management with clerical support. The representative is expected to follow company policies, share useful information with the team, improve service delivery, and support the company’s commitment to customer service.

Requirements

Two years of previous related work experience.
Strong appreciation for retaining and managing confidential information.
Ability to work under pressure and within time constraints, multitask, and build sound relationships with internal and external customers.
Excellent communication, analytical, organizational, interpersonal, and computer skills.
Ability to make sound decisions independently through creative problem-solving.
Strong listening and evaluation skills.
Ability to communicate effectively with management and hourly personnel.
Ability to demonstrate leadership behaviors.
Strong understanding of a broad range of human resources issues.
Ability to act and think independently with minimal supervision using good business judgment.
Ability to manage projects, plan tasks to meet deadlines, organize documents for easy retrieval, and adapt quickly to shifting priorities.
Previous experience working as a team member, or a strong understanding of the importance of open communication and information sharing within a team.

Nice To Haves

Bachelor’s degree in human resources.

Responsibilities

Provide administrative and human resources generalist support to the manufacturing facility, and clerical support to the General Manager and other managers.
Administer employee-related functions for salaried and hourly staff, including performance appraisals, personnel requisitions, job descriptions, hiring, affirmative action, employee relations, training and development, and leaves of absence.
Plan, coordinate, and implement employee orientation for salaried and hourly new hires.
Maintain personnel, medical, family leave, and workers’ compensation files, and enter employee data into the HRMS.
Serve as the facility’s FMLA coordinator and point of contact for Disability Management Associates regarding potentially disability- or FMLA-covered leaves; process paperwork and monitor FMLA and short-term disability.
Coordinate responses and follow-up for workers’ compensation cases and unemployment claims.
Work with employees and management to address employee concerns, and inform the Area Human Resources Manager of situations that could lead to legal issues.
Assist salaried and hourly employees with health and welfare benefits questions, involving Corporate Benefits staff when needed.
Assist salaried and hourly employees with pay questions, involving Corporate Payroll staff when needed.
Plan and organize employee functions, including annual outings, service award events, holiday celebrations, meetings, and luncheons.
Assist in developing company responses to legal matters, including unemployment hearings, EEO charges, and workers’ compensation hearings.
Follow company policies and procedures, share information with team members, and identify ways to improve customer service.
Support the company’s customer-service commitment by doing what is right for customers, pursuing strategies that add value and support growth, and keeping promises.