HR Operations Consultant

Trinity Health•Grand Rapids, MI

6d•Hybrid

About The Position

The HR Operations Consultant serves as a business operations consultant and liaison to business line leaders and Centers of Expertise (COEs), supporting operations, projects, programs, and service delivery outcomes. The role works with direction and oversight from the CHRO/Director HRBP and collaborates across organizational levels. It calls for critical thinking, problem solving, planning, implementation, coordination, and evaluation, along with broad knowledge of human resources operations or seasoned knowledge in a specialized area. The consultant works closely with the CHRO to support the ministry through HR program execution, data analysis, preparation of leadership information, and backup support for other HR Operations Consultants in the state and for the CHRO. The position provides consultative support for HR strategy and workforce plans, oversees HR programs or workstreams, manages small to medium-scale projects, analyzes operational data, and helps ensure HR services and processes are delivered in alignment with business strategy. The role also serves as a ministry point of contact for HR Shared Services and COEs, maintains HR system data and local HR resources, prepares communications and reports, supports organizational and colleague transitions, and responds to business leaders' HR information requests. The position is hybrid, with three days in the office.

Requirements

Bachelor’s degree in Human Resources Management, Business Administration, or a related field, or an equivalent combination of education and experience.
At least three years of progressively responsible Human Resources experience, which may include Talent Management, Organizational Development, Workforce Planning, Total Rewards, and Colleague and Labor Relations.
Experience with state and federal laws and government and regulatory reporting requirements related to HR.
Experience developing, interpreting, and applying human resources policies, practices, and programs.
Demonstrated problem-solving skills.
Self-directed.

Nice To Haves

Familiarity with Workday HRIS.

Responsibilities

Demonstrate Trinity Health’s Mission, Values, Vision, Actions, and Promise in work behaviors and decisions.
Provide consultative support to HR leadership in implementing HR strategy, workforce plans, operational services, and initiatives.
Engage in the development and implementation of HR programs and strategies, providing business context for decision support, communications, and program administration.
Provide leadership, direction, and oversight for HR programs or workstreams; communicate and align HR services, processes, policies, and procedures.
Develop HR operations processes and tools, provide escalated support for HR tactical functions, and clarify operational services and recommended actions.
Manage and implement small to medium-scale projects, programs, and initiatives, including production, communications, service delivery plans, and workflows.
Research and compile information for operational projects; synthesize and analyze data; prepare detailed summaries and graphical presentations; identify trends and recommend practical options or solutions.
Use program and operational data to define and demonstrate progress, return on investment, and impacts, supporting leadership decision-making.
Maintain working knowledge of applicable laws, regulations, and organizational compliance policies and procedures.
Support the CHRO/Director HRBP in implementing business HR strategy, workforce plans, operational services, and initiatives.
Interface with operational leaders at all levels, employees, and colleagues.
Help business leaders identify local needs and leverage COE resources to achieve business outcomes.
Develop integrated solutions to technical and business issues and strategies that support HR business needs.
Serve as ministry point of contact for HR Shared Services and COEs, providing business context and ensuring requests align with HRBP and leadership organization and talent strategy.
Obtain and exchange information related to COE services; clarify operational services, resolve issues, and implement recommended actions.
Support HR Shared Services Center processes and HR employment and administration activities, including subpoenas and colleague records; provide requested materials and monitor completion and accuracy.
Conduct data integrity audits; review, verify, maintain, and correct system data, including supervisory organization data.
Prepare statistical and operational reports and metrics, interpret data, and interface with HR Shared Services and TIS HR technology for guidance.
Prepare, develop, and present communications, documentation, templates, toolkits, reports, summaries, and guidelines for varied audiences.
Maintain local HR intranet updates and policy updates, including reviewing, uploading, and indexing materials.
Gather, validate, and prepare colleague and organizational data for transactions related to acquisitions, colleague transitions, job eliminations, and transfers.
Coordinate support for organizational changes, colleague retention, and other ministry initiatives, including data transactions and communications.
Update and maintain job descriptions for job families or roles pending standardization, coordinating with COEs for review and guidance.
Respond to department business leader requests for internal HR/COE information and direct leaders to self-service or shared services channels as appropriate.
Provide training and guidance as needed and act as a liaison between HR and executives, management, professionals, and colleagues.
Perform other duties as assigned.