HR Operations Consultant

Trinity Health•Grand Rapids, MI

5d•Hybrid

About The Position

The HR Operations Consultant serves as a business operations consultant and liaison to business line leaders and Centers of Expertise, supporting operations, projects, programs, and service delivery outcomes. The role works closely with the CHRO and provides consultative support for HR strategy, workforce plans, operational services, and other initiatives. Work is performed with direction and oversight from the CHRO/Director HRBP and in collaboration with stakeholders at multiple organizational levels. The position requires broad knowledge of HR operations or seasoned expertise in a specialization, along with critical thinking, problem solving, planning, implementation, coordination, and evaluation. The consultant supports the THGR ministry through HR program execution, data analysis, preparation of leadership materials, and backup coverage for other HR Operations Consultants in the state and for the CHRO. This hybrid role requires three days in the office. The position provides leadership and oversight for HR programs or workstreams; develops and supports HR processes, tools, policies, and service delivery; manages small- to medium-scale projects; and researches, analyzes, and presents operational data and recommendations. It also serves as a ministry point of contact for HR Shared Services and Centers of Expertise, supports HR administration and data integrity, prepares communications and reports, and coordinates HR activities related to organizational changes and colleague transitions. The consultant is expected to demonstrate Trinity Health’s Mission, Values, Vision, Actions, and Promise, and to maintain knowledge of applicable laws, regulations, compliance requirements, and organizational policies. A bachelor’s degree in human resources management, business administration, or a related field—or an equivalent combination of education and experience—and at least three years of progressively responsible HR experience are required. Familiarity with Workday HRIS is preferred.

Requirements

Bachelor’s degree in Human Resources Management, Business Administration, or a related field, or an equivalent combination of education and experience.
At least three years of progressively more responsible Human Resources experience, which may include Talent Management, Organizational Development, Workforce Planning, Total Rewards, and Colleague and Labor Relations.
Experience with state and federal laws and government and regulatory reporting requirements related to HR.
Experience developing, interpreting, and applying human resources policies, practices, and programs.
Demonstrated problem-solving skills.
Self-directed.

Nice To Haves

Familiarity with Workday HRIS.

Responsibilities

Provide consultative support to HR leadership in implementing HR strategy, workforce plans, operational services, and initiatives.
Engage with operational leaders to develop and implement HR programs and strategies, providing business context for decision support, communications, and program administration.
Provide leadership, direction, and oversight for HR programs or workstreams and ensure HR services, processes, policies, and procedures are communicated, implemented, and aligned.
Develop HR operations processes and tools and provide escalated support for HR tactical functions.
Serve as a technical resource for operational services, issue resolution, and implementation of recommended actions.
Manage and implement small- to medium-scale projects, programs, and initiatives; develop and manage production, communications, service delivery plans, and workflows.
Research and compile information for operational projects and initiatives; analyze data, prepare summaries and graphical presentations, identify trends, and recommend practical options or solutions.
Use operational data and measurements to define and demonstrate progress, return on investment, and impact, supporting leadership decision-making.
Maintain working knowledge of applicable laws, regulations, the Trinity Health Integrity & Compliance Program and Code of Conduct, and other policies and procedures.
Interface with operational leaders, employees, colleagues, HR Shared Services, Centers of Expertise, and HR technology teams.
Help business leaders identify local needs and leverage Centers of Expertise resources to achieve business outcomes.
Develop integrated solutions to technical and business issues and strategies supporting HR business needs.
Serve as the ministry point of contact for HR Shared Services and Centers of Expertise, providing business context and ensuring requests align with HRBP and leadership organization and talent strategy.
Obtain and exchange information related to Center of Expertise services and clarify operational services, resolve issues, and implement recommended actions.
Support HRSC processes and HR employment and administrative activities, including subpoena and colleague-record matters; provide requested materials and monitor action completion and accuracy.
Conduct data integrity audits; review, verify, and maintain system data, including supervisory organizations, and correct discrepancies.
Prepare statistical and operational reports and metrics and interpret and apply the data appropriately.
Prepare, develop, and present communications, documentation, templates, toolkits, reports, summaries, and guidelines for varied audiences.
Maintain local HR intranet updates and policy updates, including review, uploading, and indexing.
Gather, validate, and prepare colleague and organizational data for transactions related to acquisitions, colleague transitions, job eliminations, and transfers.
Coordinate support for organizational changes, colleague retention, and other ministry initiatives, including data transactions and communications.
Update and maintain job descriptions for job families or roles pending standardization and consult with Centers of Expertise for review and guidance.
Respond to department business leader requests for internal HR and Center of Expertise information and direct leaders to self-service or shared services channels as appropriate.
Provide training and guidance as needed and act as a liaison between HR and executives, management, professionals, and colleagues.
Perform other duties as assigned.