HR Manager (In Field Role) | Riviera Dining Group

Riviera Dining Group•Miami, FL

15d

About The Position

The HR Manager, Venue Operations is a field-based role that rotates daily among Riviera Dining Group’s dining venues and provides support at the corporate office when needed. The position supports onboarding, recruitment and retention, employee relations, investigations, workplace safety, and workers’ compensation matters. It ensures compliance with employment laws, promotes a positive workplace culture, and advises leaders and employees on employee relations, workplace policies, investigations, and conflict resolution. The role partners with Operations, HR, and leadership teams and reports to the Director, HR Administration. The position provides hands-on HR support across multiple properties, including employee relations case management, coaching and conflict resolution, policy compliance, onboarding and orientation, leave administration, safety committee support, and HR reporting. The HR Manager maintains confidential and accurate records, provides leaders with recommendations to reduce risk and improve workplace culture, and consults with the Director, HR Administration and Chief People Officer on employee relations matters and investigations.

Requirements

At least 5 years of employee relations and human resources management experience; experience as a Director or Manager in a high-volume luxury restaurant, hotel, or hospitality environment is desired.
Knowledge of employee relations, complex investigations, and HR practices, including leaves of absence.
Exceptional coaching and influencing skills, with the ability to build credibility, trust, and influential relationships.
Knowledge of HRIS systems such as ADP.
Ability to present company orientation to new hires.
Strong working knowledge of U.S. and Florida labor laws is strongly desirable.
Ability to drive and travel among venues to support managers and team members.
Willingness to work a flexible schedule, including mornings, evenings, weekends, and holidays; regular weekend coverage is required.
Superior verbal and written communication skills; discretion, confidentiality, and trustworthiness are absolute requirements.
Ability to communicate transparently and provide visibility into venue matters.
Business acumen, problem-solving ability, emotional intelligence, influence, and strategic thinking.
Strong leadership skills and ability to influence behavior and outcomes.
Organizational and follow-up skills; comfort initiating and responding to a high volume of emails.
Ability to work in a demanding, deadline-driven environment with a task-focused approach.
Adaptability, dependability, and an entrepreneurial, change-agent mindset.
Strong analytical and critical-thinking skills to resolve unexpected roadblocks, barriers, and inquiries.
High energy and ability to influence at all levels.

Nice To Haves

Bachelor’s degree in human resources, business administration, or a related field, or an equivalent combination of education and experience.
Professional Human Resources (PHR), Senior Professional Human Resources (SPHR), SHRM, or other relevant industry certification.
Bilingual Spanish skills.

Responsibilities

Advise the Executive Chef, General Manager, Director of Operations, and other managers on strategic, tactical, and operational people issues.
Assist with onboarding and facilitate orientation at properties or the corporate office.
Assist with implementing corporate policies and general handbook compliance.
Work with employees to improve work relationships, morale, productivity, and retention.
Conduct prompt, thorough, impartial investigations into workplace concerns, including conduct, policy violations, discrimination, and harassment.
Recommend and implement fair resolutions while mitigating legal and reputational risks.
Facilitate conflict resolution through coaching, mediation, or formal interventions.
Perform day-to-day HR administrative tasks and provide support on HR matters.
Provide weekly reporting on employee relations cases and investigations to the Chief People Officer in ALLVOICES.
Support the Talent Acquisition Team with open calls and new venue openings as needed.
Complete new-hire paperwork and E-Verify and I-9 processes during onboarding.
Work with the Director, HR Administration on workers’ compensation and unemployment paperwork.
Support venue management with coaching and counseling conversations and progressive-discipline paperwork.
Conduct quarterly property audits and oversee monthly safety committee meetings.
Serve as a point of contact for managers’ questions regarding safety, compliance, payroll, total rewards, employment law, and leaves of absence.
Maintain compliance with Wage & Hour guidelines and policies.
Support multiple properties independently and travel among venues to address employee relations needs.
Provide regular updates and consult the Director, HR Administration and Chief People Officer about employee relations matters and investigations before decisions are made.
Track employee relations cases, trends, and outcomes to identify improvement opportunities.
Provide leadership with insights and recommendations to reduce risk and improve workplace culture.
Maintain confidentiality and accurate documentation of employee relations matters.
Assist with leave-of-absence management at the property level.
Support the Chief People Officer, Director, HR Administration, peer HR managers, alternate venues, and HR projects or coverage as needed.