HR Content Governance Specialist

MSD • Rahway, NJ

5d • $79,200 - $124,700 • Hybrid

About The Position

The HR Content Governance Specialist is responsible for ensuring the accuracy, governance, audit readiness, and ongoing maintenance of HR knowledge and compliance content. The role partners with HR Knowledge Owners, Regional Knowledge Managers, Country Publishing Leads, HR COEs, Legal, HR Solutions, and Compliance teams to keep HR knowledge articles current, compliant, searchable, and AI-ready across supported countries.

The position supports risk mitigation, regulatory adherence, and operational excellence by overseeing country knowledge lifecycle management, supporting local and global audits, and aligning global standards with local regulatory requirements. Based in Rahway, New Jersey, the role provides in-person, real-time support for US-based executive concerns and HR Content suggestions from HR Leadership and COE Leaders, escalating issues with organizational leadership as appropriate. Local accessibility to US unions is also important, particularly for HR content supporting union activity related to payroll, benefits, and applicable policies. The role serves as a corporate point of contact focused on US content, complementing resources in capability centers.

The role also oversees a centralized AI agent used to quality-score, update, convert, and publish knowledge content in support of HR Content Owners. It supports content audits and analytics, maintains governance and audit documentation, monitors content KPIs, and enables publishing leads and HR knowledge contributors to follow content standards and compliance requirements. The position is hybrid, with 10% travel. Relocation is not offered.

Requirements

• Minimum of a bachelor's degree, currently pursuing degree completion, or equivalent relevant Human Resources work experience.
• At least 3 years of relevant experience; candidates with a master's degree require at least 1 year of experience.
• Familiarity with ServiceNow Knowledge, HR case management, or similar enterprise platforms.
• Experience supporting AI chatbots, copilots, or agent-based HR service models.
• Background in global HR operations, shared services, or HR transformation initiatives.
• Strong written communication and attention to detail.
• Stakeholder collaboration and influence skills.
• Analytical mindset focused on measured content performance, data-driven decision-making, and outcomes.
• Continuous improvement mindset and proactive approach to solutioning.
• Required skills listed: Adaptability, Digital HR, HR Analytics, HR Shared Services, HR Systems Implementation, Human Resource Information Systems (HRIS), Human Resource Management, Human Resource Tools, Influencing Skills, Knowledge Management, Process Alignment, Process Improvements, Project Leadership, Project Management, Project Management Tools, Service Improvement, Stakeholder Management, Standards Compliance, and Standards Development.

Nice To Haves

• Project management mindset and abilities.
• Familiarity with content analytics, search optimization, and user experience measurement.

Responsibilities

• Own and maintain HR knowledge content, aligning it with global HR standards and accurately reflecting local labor laws, regulatory requirements, translation standards, and country practices.
• Oversee a centralized AI agent that quality-scores, updates, converts, and publishes knowledge content in support of HR Content Owners.
• Partner with US Publishing Leads, HR COEs, and regional stakeholders to create, review, approve, publish, and retire HR knowledge articles.
• Ensure HR knowledge content is clear, actionable, searchable, and consistently structured according to governance standards.
• Coordinate timely knowledge content updates following policy changes, regulatory updates, audit findings, or process changes.
• Serve as a key HR contact for knowledge content related to HR policies, procedures, translations, and AI Readiness Guidelines.
• Perform regular knowledge audits and health checks to validate the accuracy, compliance, and completeness of country-level HR content.
• Measure content effectiveness and user satisfaction through data and analytics.
• Track, document, and remediate audit findings, gaps, and corrective actions related to HR knowledge and documentation.
• Maintain audit trails, version history, approvals, and documentation evidence in line with governance expectations.
• Enforce HR knowledge governance frameworks and standards for content creation, review cycles, approvals, translations, and retirements.
• Monitor knowledge KPIs, including content freshness, audit findings, usage, and quality indicators, and escalate risks as needed.
• Support continuous improvement initiatives to strengthen knowledge quality, compliance, and AI readiness across regions and countries.
• Act as a liaison among HR Operations, HR Solutions, Legal, Compliance, COEs, and cross-functional partners such as IT and Finance to resolve country-specific issues while supporting standards and consistency.
• Provide guidance and support to Country Publishing Leads and HR knowledge contributors on knowledge standards, audit expectations, and compliance requirements.
• Provide in-person, real-time support for US-based executive concerns and HR Content suggestions from HR Leadership and COE Leaders, escalating issues as appropriate.

Benefits

• Medical insurance
• Dental insurance
• Vision healthcare benefits
• Other insurance benefits for employees and family
• Retirement benefits, including 401(k)
• Paid holidays
• Vacation
• Compassionate days
• Sick days
• Annual bonus eligibility
• Long-term incentive eligibility, if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level