Content Governance Manager

The Vanguard Group • Malvern, PA

3d • Hybrid

About The Position

The Content Governance Manager coordinates firm approval intake, prioritization, and execution for content requests. The role maintains visibility into submission demand, firm capacity, business priorities, approval timelines, and bottlenecks, and partners with Sales Channel Marketing leadership to communicate decisions and manage stakeholder expectations. It also serves as a primary contact for questions and escalations about the firm approval process.

The position develops and maintains expertise in firm-specific submission requirements and review processes, validates requirements with Key Accounts and Sales Channel Marketing leaders, and guides stakeholders on requirements, timelines, and process expectations. In partnership with Marketing Operations, the manager improves workflow efficiency, reporting, automation, transparency, and approval practices; supports future-state operating model enhancements; and contributes to documentation, training, and communications.

The role is hybrid, with three required onsite days each week at Vanguard’s Malvern, Pennsylvania office. Fully remote work is not available. Vanguard is not offering visa sponsorship for this position.

Requirements

• Minimum five years of related work experience.
• Undergraduate degree or equivalent combination of training and experience.
• Strong organizational and project coordination skills.
• Proven ability to manage multiple priorities and stakeholders simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to influence and collaborate across teams.
• Strong business judgment and decision-support capabilities.
• Ability to navigate ambiguity and competing business priorities.
• Ownership mindset with a focus on continuous improvement.
• Exceptional stakeholder management and relationship-building skills.
• Attention to detail balanced with a focus on strategic business outcomes.

Nice To Haves

• Three or more years of experience in marketing, sales enablement, operations, project management, or related business functions.
• Experience supporting intermediary, broker-dealer, or channel marketing programs.
• Knowledge of financial services marketing and content review processes.
• Experience with workflow management, intake, or prioritization processes.
• Experience partnering across marketing, sales, compliance, and operations organizations.
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinate intake and review of content requests requiring firm approval.
• Support prioritization discussions by tracking submission demand, firm capacity, business priorities, and approval timelines.
• Partner with Sales Channel Marketing leadership to communicate prioritization decisions and manage stakeholder expectations.
• Help align firm approval capacity with strategic business objectives.
• Submit content through firm-specific approval platforms and channels.
• Monitor approval status, follow up on outstanding reviews, and coordinate resubmissions when needed.
• Track approval timelines, bottlenecks, and upcoming submission opportunities.
• Serve as a primary contact for firm approval process questions and escalations.
• Develop and maintain knowledge of firm-specific submission requirements and review processes.
• Partner with Key Accounts and Sales Channel Marketing leaders to validate and update firm requirements.
• Guide stakeholders on approval requirements, timelines, and process expectations.
• Identify opportunities to simplify and improve firm approval practices.
• Partner with Marketing Operations to improve workflow efficiency, reporting, automation, and process transparency.
• Identify trends, pain points, and opportunities to improve approval throughput and stakeholder experience.
• Support implementation of future-state operating model enhancements and governance practices.
• Contribute to ongoing documentation, training, and communication efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager