HR Content Governance Specialist

MSD • Rahway, NJ

4d • Hybrid

About The Position

The HR Content Governance Specialist ensures the accuracy, governance, audit readiness, and ongoing maintenance of HR knowledge and compliance content. The role works with HR Knowledge Owners, Regional Knowledge Managers, Country Publishing Leads, HR COEs, Legal, HR Solutions, and Compliance to keep HR knowledge articles current, compliant, searchable, and AI-ready across supported countries. It supports risk mitigation, regulatory adherence, and operational excellence through country knowledge lifecycle management, audit support, and alignment between global standards and local regulatory requirements.

Based in Rahway, New Jersey, the role provides in-person, real-time support for US-based executive concerns and HR content suggestions, escalating issues with organizational leadership as appropriate. Local accessibility to US unions is important because HR content supporting union activity, particularly Payroll, Benefits, and applicable policies, is a key focus. The role also serves as a corporate point of contact for US content, complementing resources in capability centers.

The position oversees a centralized AI agent used to quality-score, update, convert, and publish knowledge content in support of HR Content Owners. It partners with US Publishing Leads, HR COEs, and regional stakeholders to manage article creation, review, approval, publication, and retirement. It supports audits and health checks, tracks and remediates findings, maintains audit evidence, enforces governance standards, monitors content KPIs, and helps improve knowledge quality, compliance, and AI readiness. It also guides knowledge contributors and liaises across HR Operations, HR Solutions, Legal, Compliance, COEs, IT, Finance, and other partners.

Requirements

• Bachelor’s degree, currently pursuing degree completion, or equivalent relevant Human Resources work experience.
• At least 3 years of relevant experience; at least 1 year with a master’s degree.
• Familiarity with ServiceNow Knowledge, HR case management, or similar enterprise platforms.
• Experience supporting AI chatbots, copilots, or agent-based HR service models.
• Background in global HR operations, shared services, or HR transformation initiatives.
• Strong written communication and attention to detail.
• Stakeholder collaboration and influencing skills.
• Analytical mindset focused on measured content performance and data-driven decisions and outcomes.
• Knowledge governance and lifecycle management skills.
• Continuous improvement mindset and a proactive approach to solutioning.
• Required skills listed: Adaptability, Digital HR, HR Analytics, HR Shared Services, HR Systems Implementation, Human Resource Information Systems (HRIS), Human Resource Management, Human Resource Tools, Influencing Skills, Knowledge Management, Process Alignment, Process Improvements, Project Leadership, Project Management, Project Management Tools, Service Improvement, Stakeholder Management, Standards Compliance, and Standards Development.

Nice To Haves

• Project management mindset and abilities.
• Familiarity with content analytics, search optimization, and user experience measurement.

Responsibilities

• Own and maintain HR knowledge content in alignment with global HR standards, local labor laws, regulatory requirements, translation standards, and country practices.
• Oversee the centralized AI agent that quality-scores, updates, converts, and publishes knowledge content in support of HR Content Owners.
• Partner with US Publishing Leads, HR COEs, and regional stakeholders to create, review, approve, publish, and retire HR knowledge articles.
• Ensure HR content is clear, actionable, searchable, and consistently structured according to governance standards.
• Coordinate timely content updates after policy changes, regulatory updates, audit findings, or process changes.
• Serve as a key HR contact for knowledge content related to policies, procedures, translations, and AI Readiness Guidelines.
• Perform regular knowledge audits and health checks to validate country-level content accuracy, compliance, and completeness.
• Measure content effectiveness and user satisfaction using data and analytics.
• Track, document, and remediate audit findings, gaps, and corrective actions related to HR knowledge and documentation.
• Maintain audit trails, version history, approvals, and documentation evidence in line with governance expectations.
• Enforce knowledge governance frameworks for content creation, review cycles, approvals, translations, and retirement.
• Monitor knowledge KPIs, including content freshness, audit findings, usage, and quality indicators, and escalate risks as needed.
• Support continuous improvement initiatives to strengthen knowledge quality, compliance, and AI readiness across regions and countries.
• Liaise with HR Operations, HR Solutions, Legal, Compliance, COEs, and cross-functional partners such as IT and Finance to resolve country-specific issues while maintaining applicable standards and consistency.
• Guide and support Country Publishing Leads and HR knowledge contributors on knowledge standards, audit expectations, and compliance requirements.
• Provide in-person, real-time support for US-based executive concerns or HR content suggestions, escalating as appropriate.
• Support US HR content focused on union activity, particularly Payroll, Benefits, and applicable policies.

Benefits

• Medical, dental, and vision healthcare benefits.
• Other insurance benefits for employees and family.
• Retirement benefits, including a 401(k).
• Paid holidays.
• Vacation.
• Compassionate and sick days.
• Eligibility for an annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level