HQA Billing Analyst

Swissport International AG•Raleigh, NC

About The Position

The HQA Billing Analyst provides billing support to the Company and ongoing support to the Billing Manager in a centralized environment. The role creates and processes invoices for customer airlines across Ground Handling, Cargo, and Fueling, manages revenue uploads and billing-related journal entries, and supports accurate monthly accruals. It also handles invoice submissions, customer queries, billing disputes, reporting, and invoice audits while collaborating with teams across the business. The expected salary is $47,500–$55,000 per year. The position may require weekend work if needed. The physical demands include regularly sitting and talking or hearing; occasionally standing, walking, using hands, reaching, and stooping, kneeling, crouching, or crawling; and occasionally lifting or moving items up to 25 pounds. Required vision abilities include close, distance, and color vision, and the ability to adjust focus.

Requirements

Minimum college degree.
Excellent oral and written communication skills.
Computer literacy, including Word, Excel, and PowerPoint.
Advanced Excel skills, including VLookups, Pivot Tables, and Sum If.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work closely with other departments and managers.
Excellent attention to detail.
Willingness to learn multiple systems and accept change as needed.
Ability to work weekends if needed.

Nice To Haves

3–5 years of experience in a similar role preferred.

Responsibilities

Create comprehensive, accurate, and timely customer airline invoices using the in-house billing system for Ground Handling, Cargo, and Fueling.
Compile billable charges from all sources, gather and attach supporting documentation needed for invoice approval.
Create ad hoc invoices for non-contractual services and verify that proper accounts are used.
Ensure Accounts Payable pass-through charges are billed and accounted for correctly under Principal and Agency revenue recognition rules.
Review and issue credit notes in the billing system.
Upload billed revenue to the company ERP system and ensure relevant checks are in place.
Work with stations to capture accurate monthly accruals, including outstanding revenue items.
Prepare billing-related journal entries in SAP general ledger.
Attend and contribute to team meetings reviewing overall billing performance.
Submit customer invoices through portals, review approval information, assist with disputes, and email invoices requiring specific file formats.
Run customer listings to ensure invoices have been submitted or emailed.
Respond to and resolve customer queries professionally and promptly, informing relevant parties of resolutions.
Analyze customer queries to identify improvements that can prevent recurring issues and support efficient debt collection.
Develop effective working relationships with Customer Account Managers, Station OCC and GM, Credit Control, AR, Tax, Systems, and Operational teams.
Assist GL Accountants with questions and provide invoice copies for audits.
Produce reports requested by Management.
Perform internal audits of invoices against contracts.