Housing Support Case Manager

Claratel Behavioral Health•Decatur, GA

About The Position

The Housing Support Case Manager is an integral member of the Housing Support Program, which provides case management and psychosocial rehabilitation to adults living in permanent subsidized housing. The program promotes ongoing housing stability, wellness, independence, recovery, and community integration, with supports tailored to each individual’s needs and informed by the effects of serious and persistent mental illness (SPMI) and lived trauma. The role provides assistance with housing search, leasing, move-in processes, initial furnishings and household needs, safety and wellness checks, and housing inspections. The Case Manager develops a Housing Stability Support Plan as an adjunct to an individual’s IRP, supports early intervention to address factors affecting housing stability, educates tenants and landlords about their roles and rights, and assists with annual recertification, inspections, and voucher conversion. The role also serves as a first point of contact for landlords and property owners regarding issues involving individuals in supportive housing, and links individuals to community resources, entitlements, psychiatric, substance use and medical services, and crisis prevention and intervention services. The position carries a caseload of 25–30 clients and provides in-person and telehealth/telephone services in community settings. Work is typically Monday–Friday, 8:15 a.m.–5:00 p.m., with some evening and weekend hours required, including participation in an HSP crisis warm line rotation. Travel throughout DBHDD Region 3 is required.

Requirements

Bachelor’s degree in a related field, such as human services, psychology, counseling, criminal justice, sociology, or social work, or equivalent education and experience.
One year of experience in a behavioral health setting providing case management, community support services, or similar services.
Proficient technology skills, including the ability to use an electronic medical record, computer, telehealth system, and cell phone.
Care coordination skills to help individuals access and connect with additional agency and community resources or services.
Transportation to and from work.
Strong interpersonal skills and ability to be a positive team player.
Valid Georgia driver’s license and motor vehicle record.
Pass a pre-employment drug screen and fingerprint background check.
Complete and pass the agency-sponsored defensive driving course and all other agency-required trainings.

Responsibilities

Carry a caseload of 25–30 clients and conduct at least one visit per client per week during the first three months after the client obtains housing; after three months, see individuals twice per month.
Assist with housing searches, leasing, move-in processes, and one-time initial housing needs, including furnishings, deposits, and household goods.
Conduct safety and wellness checks and housing safety inspections.
Develop a Housing Stability Support Plan as an adjunct to the individual’s IRP.
Address factors affecting housing stability through early intervention, including late rent payments, lease violations, and tenant-landlord or property-owner conflicts.
Educate individuals about tenant and landlord/property-owner roles, responsibilities, and rights.
Assist with annual housing recertification, inspections, and voucher conversion processes.
Provide care coordination to support housing stability and independent living skills, and facilitate referrals and linkages to internal and external community services and providers.
Provide ongoing support, case management, and skills training in accordance with strengths, needs, abilities, preferences, and treatment-plan goals.
Gather information from clients, family members, and support systems to help ensure the client is receiving an appropriate level of care.
Recognize the need for crisis intervention and notify the designated supervisor or clinical contact of escalated situations.
Complete timely, high-quality documentation for service contacts, collateral meetings, and outreach attempts within 24 hours.
Participate in weekly team meetings and provide input on client treatment needs based on observations and interactions with individuals, families, and other providers.
Meet the agency productivity standard of 40 billable hours per month.
Meet regularly with the program manager to support professional growth, review and evaluate service provision, and evaluate performance.
Perform additional duties as assigned by the team lead, program manager, or director.