Housing Stabilization Sector Manager

IRCO • Portland, OR

2d • Hybrid

About The Position

The Housing Stabilization Sector Manager provides full oversight of IRCO’s Survivor Housing, Permanent Supportive Housing, and New Arrivals Housing programs. The role oversees award and budget administration, program operations and performance, service quality, funder reporting, community outreach, and relationships with funders and community partners. The manager supports housing teams serving survivors of domestic violence, sexual assault, and human trafficking; people living with disabilities; families experiencing or at risk of homelessness; and newly arrived refugee families.

The position directly manages two or more Coordinators. Together, the management unit supervises approximately 10 Housing Specialists providing direct housing case management. The manager develops and adapts service models, tools, processes, and plans; monitors program outcomes and compliance; manages budgets and expenses; supports staff development; and applies strengths-based, trauma-informed approaches to supervision and program oversight. The role reports to and works closely with the Director of the Community Safety and Wellbeing Division and collaborates with IRCO operations teams, including Advancement, Finance, and HR.

This is a regular, full-time position with benefits on a hybrid schedule, based at the Africa House Cultural Center in Portland, Oregon. The starting salary is $75,535 per year, based on experience.

Requirements

• Bachelor’s degree in a relevant field.
• Five years of complex program management experience in a nonprofit, government, or private-sector setting; the detailed education and experience section specifies a bachelor’s degree and 5–6 years of experience in relevant areas.
• Experience in permanent supportive housing, housing stabilization for survivors of domestic violence, sexual assault, or human trafficking, building community partnerships, and/or providing supportive services.
• English fluency.
• Completion of the 40-hour Oregon Domestic Violence Certified Advocate training, with additional relevant training on topics specific to survivors, within 15 business days of hire.
• Ability to pass an extensive background check.
• Ability to design budgets, manage and track expenses, determine when budget modifications are needed, and submit modifications to funders.
• Strong organizational, self-direction, multitasking, prioritization, and deadline-management skills.
• Strong analytical and problem-solving skills and sound judgment.
• Knowledge of trauma-informed care and experience with reflective supervision.
• Cultural awareness and sensitivity, and understanding of immigrant and refugee populations and their challenges and dynamics.
• Ability to occasionally work flexible hours in urgent situations.

Nice To Haves

• Bilingual fluency.
• Familiarity with rapid rehousing, permanent supportive housing, and/or transitional housing.
• Expertise using Microsoft Excel.

Responsibilities

• Oversee housing program planning, implementation, daily operations, and service quality in accordance with program objectives, IRCO standards, and award requirements.
• Develop or ensure the use of service models, tools, templates, workplans, schedules, processes, logic models, annual plans, and forms.
• Coordinate with funders, service networks, and community partners, and facilitate co-case-management meetings concerning clients and program issues.
• Monitor programs and periodically review participant case files to improve efficiency, ensure award compliance, and implement best practices.
• Ensure new programs align with IRCO’s mission and respond to community needs with achievable scopes and budgets.
• Manage program budgets, review and design budgets, prepare amendments, track expenses and matching funds, and review awards or negotiate with funders as needed.
• Maintain program, financial, and service records; establish secure data and filing practices; and oversee protection and appropriate destruction of confidential information in compliance with regulations.
• Identify potential safe, affordable housing sites and build relationships with landlords and property managers to increase housing options for survivors and people with disabilities.
• Lead program assessment, monitoring, and reporting; track award outputs; submit timely funder reports; and work with data and evaluation teams to assess outcomes and support continuous improvement.
• Provide reflective supervision to Coordinators and foster a supportive, positive, accountable work environment.
• Hire staff, conduct performance evaluations, set wages, and take disciplinary action when necessary in accordance with organizational policies and practices.
• Provide sector-wide onboarding, support role-specific onboarding, and ensure access to ongoing professional development.
• Help troubleshoot staff and Coordinator work issues, develop processes and forms, implement workflow procedures, and maintain confidentiality practices.
• Provide backup to Coordinators and housing staff during escalated cases and interventions involving landlords, creditors, and community partners.
• Schedule and lead sector meetings and establish agendas.
• Lead the sector’s strategic vision and development, and establish and oversee outreach and engagement with diverse communities and community leaders.
• Advocate with funders for manageable awards and scopes of work that support quality services and appropriate staff compensation.
• Represent the sector with state, county, and municipal bodies, coalitions, committees, funders, and community partners; participate in outreach, public relations, and community activities.
• Serve on the Senior Management Team and contribute to organizational management and strategic decisions.
• Support community and group trainings and awareness-raising activities, and represent the sector at public-speaking events when needed.
• Serve as a Trauma Informed Care Champion and conduct supervision and program oversight using strengths-based and trauma-informed approaches.
• Research, compile, and present sector best practices and resources.
• Participate in professional development and assigned or required training, and perform other duties as assigned.

Benefits

• Three to six weeks of paid time off per year.
• 401(k) match of over 100% on the first 5%, with immediate vesting.
• 3% match for student loans or college savings.
• 12 paid holidays and one floating holiday.
• Medical and dental insurance options with 85% coverage for employees and families, with no deductibles.
• Employer-paid life insurance and short- and long-term disability insurance.
• Flexible spending account.
• Flexible working arrangements and schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager