Housing Services Program Assistant

Kennebec Valley Community Action Program • Waterville, ME

6d

About The Position

The Housing Services Program Assistant serves as the first point of contact for clients across Housing Department programs. The role triages inquiries, schedules appointments and program services, assists clients and gathers information, and explains program policies and procedures. It provides information and appropriate referrals, supports accurate data entry and reporting, and performs administrative tasks to help ensure efficient program operations. The position involves regular public interaction and requires professional, responsive, confidential, empathetic, and culturally sensitive client service.

The assistant collaborates with program staff, maintains organized electronic and/or paper filing systems, follows agency and program policies, and contributes to program and department success. The position requires two years of clerical or office experience, a high school diploma or equivalent, strong computer and communication skills, and a valid driver’s license with access to a properly insured vehicle for travel within KVCAP’s service areas. Applicants must pass the specified background checks.

Requirements

• High school diploma or equivalent.
• Two years of clerical or office experience, including accurate keyboarding and math skills.
• Strong typing and computer skills, including the ability to create documents and reports using office applications.
• Strong interpersonal, organizational, telephone, written, and verbal communication skills.
• Ability to multitask in a fast-paced environment and adhere to deadlines.
• Ability to write legibly and spell accurately.
• Valid driver’s license and use of a vehicle insured to State of Maine requirements for travel within all of KVCAP’s service areas.
• Ability to pass State Bureau of Investigation, Department of Motor Vehicle, Department of Health and Human Services, Sex Offender Registry, and Fraud background checks.

Nice To Haves

• Familiarity with KVCAP programs.
• Knowledge of community resources.

Responsibilities

• Serve as the first point of contact for all Housing Department programs.
• Triage calls, emails, and walk-in inquiries.
• Schedule client appointments, intakes, and program services; assist clients and gather information.
• Maintain organized electronic and/or paper filing systems.
• Collaborate with program staff.
• Provide professional, confidential, empathetic, culturally sensitive, high-quality customer service.
• Provide information and appropriate referrals, and explain program policies and procedures.
• Support accurate data entry and reporting and complete administrative tasks to support efficient program operations.
• Follow agency and program policies and procedures and protect the confidentiality of internal and external customer information.
• Maintain a positive, professional, and collaborative attitude; engage in professional development; be punctual; and complete required work in a timely manner with minimal errors.
• Maintain a neat, professional appearance and perform other related activities as required for program or department success.
• Travel within all of KVCAP’s service areas as required.

Benefits

• 13 paid holidays, including Juneteenth and Indigenous People’s Day, plus one additional day during the employee’s birthday month.
• Low-cost health, dental, vision, life, and long-term disability insurance options for employees working at least 24 hours per week.
• Paid time off program starting at four weeks per year.
• Employer-sponsored retirement plan with an employer contribution and employer match.
• Annual CSA program delivering a weekly box of food from local farms to participating employees for more than 20 weeks per year.
• Professional growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED