Program Site Staff - Lynn, Housing Services Program

CENTERBOARD INC•Lynn, MA

3d•$21 - $21•Onsite

About The Position

Direct Care Staff provide on-site assistance to residents in the Emergency Assistance (EA) Housing Program and support safe, orderly, and supportive shelter environments. The role supports daily shelter operations, responds to family concerns, and follows program safety procedures. Staff work assigned shifts to provide continuous on-site coverage and respond to family and program requirements. This is a full-time overnight position at 16 City Hall Square in Lynn, Massachusetts, scheduled Sunday through Thursday from 12:00 a.m. to 8:00 a.m. The stated pay is $21.22 per hour.

Requirements

High school diploma or GED; some college is preferred.
Two years of experience working in housing services, residential programs, or public contact.
Strong communication, problem-solving, and organizational skills.
Ability to relate to people.
Written and verbal communication skills.

Nice To Haves

Some college.
Valid driver’s license with an acceptable driving record.

Responsibilities

Maintain the cleanliness of common areas.
Remain awake, alert, and available throughout the shift, avoiding behavior that gives the appearance of sleeping.
Complete hourly indoor and outdoor rounds during each shift.
Document shift information in the Communication Log in MY EVOLV.
Complete shift information and incident reports for each shift.
Report maintenance requests and contact emergency maintenance as required.
Receive new families arriving for shelter placement as needed.
Ensure families keep common areas and hallways free of personal belongings.
Maintain unit keys in the locked key box.
Ensure visiting guidelines are followed.
Monitor entry and exit points and ensure sign-in/out procedures and safety protocols are followed.
De-escalate minor conflicts or disagreements between shelter families and report significant incidents to the supervisor on duty or on call.
Monitor the security system and report issues or specific concerns.
Communicate relevant program and shift information by email, phone, and written communication.
Clean units after families leave the shelter.
Assess after-hours maintenance issues reported by families by entering affected units, then contact the landlord or Centerboard’s maintenance crew.
Verify laundry lockbox cash by double-counting it with staff from the previous shift and report discrepancies to a supervisor immediately.
Respond to emergencies according to program safety procedures and support evacuation drills so families understand safety procedures.
Perform other related duties as assigned.