Housing Services Lead

Marjaree Mason Center, Inc. • Fresno, CA

7d • $27 - $38 • Onsite

About The Position

Under the direction of the Housing Services Manager, the Housing Services Lead provides direct support and monitors the daily operations of Marjaree Mason Center’s residential and non-residential housing projects during the assigned shift. The role is the first point of contact for employee operational challenges during that shift. For emergency houses, the Lead supports the residential team and monitors residential services, processes, and operations, maintaining direct communication with the Crisis Response Lead about people entering the Emergency program. The position also supports non-residential housing programs, including Welcome Home, Rapid Rehousing, Safe and Sound, Housing First, and Transitional Housing, as well as future programs. It may involve Fresno Madera Continuum of Care (FMCoC) activities and assistance with grant reporting, data collection, reporting, and file requirements, including HUD grants.

As an agency lead, this position represents Marjaree Mason Center and interacts with clients, families, and the community. The Lead supports staff and program operations, helps coordinate client services and referrals, monitors facilities and client progress, and works to maintain safe, effective, culturally responsive services. The position reports to the Housing Services Manager.

This is a regular, full-time, non-exempt position at the Safe House and Transitional Housing in Fresno, California. The schedule is Tuesday through Saturday, 11:00 a.m. to 7:30 p.m., with overtime as needed. The listed salary range is $27.00–$37.80. A five-year annual DOJ verification authorization is required under the employer’s background-check policy.

Requirements

• Bachelor’s degree from an accredited college or university in Social Work, Criminology, Health and Human Services, or a related field.
• At least six months of experience in the domestic violence field.
• Ability to work evenings and weekends.
• Ability to work with minimal supervision and effectively as part of a team within the Housing Services department.
• Ability to lead, plan, organize, and delegate.
• Ability to create and facilitate presentations for groups.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents.
• Effective communication with clients, donors, volunteers, and agency employees; effective communication in English.
• Ability to adapt, solve practical problems, manage multiple variables with limited standardization, and make independent decisions within the scope of responsibility.
• Ability to multitask and interpret written, oral, diagrammatic, or schedule-based instructions.
• Ability to work sensitively and without discrimination with people of diverse cultures, races and ethnicities, socioeconomic positions, ages, religions, genders, physical or mental disabilities, and sexual orientations.
• Understanding of the needs of people impacted by domestic violence and willingness to address concerns through action designed to create change.
• Sensitivity to domestic violence issues, particularly security issues.
• Ability to work independently and in a team environment.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals.
• Valid California driver’s license and proof of liability insurance for a personal vehicle; must remain insurable at the standard rate by MMC’s insurance carrier.
• Must pass tuberculosis, drug, and fingerprinting tests.
• Ability to meet the stated physical demands, including occasional to frequent lifting of up to 35 pounds, pushing and pulling, reaching, sitting, standing, and frequent hand use and fine dexterity.

Nice To Haves

• Experience using Apricot.
• Bilingual ability; Hmong, Spanish, or Punjabi is a plus.

Responsibilities

• Lead program operations and support staff with shift-specific responsibilities.
• Regularly notify the Housing Services Manager about operational and client concerns, issues, and needs.
• Coordinate with the Crisis Response Team and Lead, and ensure clients entering residential services complete orientation and are assigned a case manager within 24 hours of entering safe housing.
• Support and monitor connections to client self-sufficiency services, such as life skills, financial literacy, education, and job-skills training.
• Provide feedback to the Housing Services Manager about improvements and potential implementation of residential and non-residential programs.
• Monitor and support facility health and safety compliance and effective delivery of residential services, including case management, clinical scheduling and access, and classes or groups.
• Coordinate with other agency divisions and participate in FMCoC homeless agency meetings and activities as assigned.
• Recommend policy or process changes to the Housing Services Manager to improve client services and maintain alignment with the agency’s mission and vision.
• Collaborate with the Housing Services Manager and Housing Locator on the housing by-name list to connect clients effectively and appropriately.
• Maintain communication, problem-solving, and teamwork with internal divisions, including Crisis Response, Children’s Enrichment Center, Legal, Counseling, and other Safe House programs.
• Coordinate with the Crisis Response Lead on entry and referrals for incoming safe house residents.
• Help monitor length of stay for clients in Emergency and Transitional projects and their progress.
• Bring internal staff and facility operations issues to the Housing Services Manager.
• Support client complaints, concerns, needs, and grievance procedures, and report them to the Housing Services Manager.
• Ensure residential programs, groups, and activities are conducted daily.
• Facilitate shift-change briefings as appropriate.
• Work with the Housing Services Manager to ensure Safe House Residential Handbooks address residents’ cultural, religious, and ethnic needs.
• Review client intake materials to ensure program and grant operational needs and data collection are current and effective.
• Maintain a caring, supportive, empowering, and nonjudgmental environment for residents.
• Attend MMC and community meetings as requested, and attend or present at staff, board, and agency meetings as needed.
• Participate in strategic planning meetings as assigned and weekly one-to-one meetings with the Housing Services Manager.
• Conduct daily facility walkthroughs with the Housing Services Manager, monitor cleanliness and maintenance, and ensure health and safety concerns are addressed.
• Report ongoing maintenance issues and general facility concerns to the Housing Services Manager.
• Maintain regular attendance and punctuality; perform other duties as assigned.

Benefits

• Medical coverage for employees at $60 per month, with dependent coverage available at additional prorated cost and Kaiser, Anthem Blue Cross, and Community Health Care options.
• 100% employer-paid dental and vision coverage.
• 11 paid holidays.
• PTO accrual of up to 11 paid days annually.
• California Paid Sick Leave and additional sick leave accrual.
• 403(b) retirement plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level