Direct Care Team Lead | Supportive Housing Services

Valley Behavioral Health Incorporated•Salt Lake City, UT

10h•$21 - $26

About The Position

The Direct Care Team Lead supports the Storefront program, which provides a supportive environment focused on stability, recovery, and personal growth. The role combines team leadership, mentorship, operational oversight, and direct client support. The Team Lead guides employees, ensures they have the resources and training needed to perform successfully, and helps deliver high-quality services and meaningful client outcomes. The position promotes collaboration, teamwork, strong performance, and high morale. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Pay starts at $20.65 per hour and is calculated based on years of related work experience.

Requirements

High school diploma or equivalent.
Six months of direct care experience.
Case Manager Certificate as required by job function; when needed, it must be obtained within 120 days of the start date.
CPR certification, obtained post-hire.
Valley de-escalation certification, obtained post-hire.

Nice To Haves

Previous behavioral health experience.
Previous supervisory experience.

Responsibilities

Supervise the daily activities and operational performance of a team of direct care employees.
Ensure ongoing, transparent communication through huddles, one-to-one meetings, and approved communication resources.
Promote strong performance and high morale.
Orient, train, and mentor new employees, ensuring training objectives are completed within established timeframes.
Ensure clinical and operational goals are completed within required timelines.
Coordinate and train employees on the program’s service delivery model and how each team member contributes to its fulfillment.
Ensure employee compliance with company policies, procedures, and operational expectations.
Address performance problems and provide appropriate support.
Improve employee competence by providing educational resources and training.
Analyze data, monitor variances, identify trends, and recommend actions to improve clinical, operational, and financial results.
Prepare and analyze reports as required.
Manage employee timecards and other payroll responsibilities.
Work with Quality Assurance and Valley Leadership to ensure compliance with applicable regulatory requirements, including grants, licensing, audits, property management, and Medicaid.
Perform client care responsibilities, including targeted case management, medication distribution, and client transportation.
Coordinate with leadership to ensure shift coverage and provide on-call coverage as assigned.
Follow agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions, discharge plans, and client care.
Collaborate with internal and external multidisciplinary teams regarding clinical aspects of treatment.
Adhere to ethical and legal standards set by licensing boards and state regulations.
Meet direct care expectations.
Participate in ongoing professional development to meet licensure, certification, and other agency requirements.

Benefits

Tenure-based service increases and performance bonuses.
On-demand access to a portion of earned wages before payday.
15 days of accrued paid time off annually, increasing by one day with each year of service.
10 paid holidays.
2 wellness days.
Paid parental leave.
Medical, dental, vision, life, and disability insurance for eligible team members working 30 or more hours per week, plus voluntary insurance options.
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
Medical expense reimbursement through the Garner HRA, up to $2,000 for individuals and $4,000 for families.
Depending on medical plan selection, a Health Savings Account with a company match of up to $900 for individuals and $1,800 for families.
401(k) plan with pre-tax and Roth contributions and a company match of up to 6% of annual salary.
Tuition reimbursement.
New licensure reimbursement.
Paid training and conference attendance.
Continuing education reimbursement and paid time for continuing education.