Direct Care Team Lead | Supportive Housing Services

Valley Behavioral Health•Salt Lake City, UT

About The Position

The Direct Care Team Lead at the Storefront supportive housing program guides employees, oversees daily operations, and helps ensure high-quality services for clients. The role combines leadership, mentorship, and direct support to promote team performance and meaningful client outcomes. The Team Lead has advanced knowledge of their function and uses it to train, coach, and supervise employees, foster collaboration, and ensure staff have the resources and training to perform successfully. The role performs direct client care, including targeted case management, medication distribution, and client transportation, and follows agency documentation, ethical, legal, and regulatory requirements. The position is part-time, scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m. Pay starts at $20.65 per hour and is calculated based on years of related work experience.

Requirements

High school diploma or equivalent.
Six months of direct care experience.
Case Manager Certificate as required by job function; if needed, it must be obtained within 120 days of the start date.
CPR certification, obtained post-hire.
Valley de-escalation certification, obtained post-hire.

Nice To Haves

Previous behavioral health experience.
Previous supervisory experience.

Responsibilities

Supervise the daily activities and operational performance of a team of direct care employees.
Ensure ongoing, transparent communication through huddles, one-to-one meetings, and approved communication resources.
Promote strong performance, high morale, collaboration, and teamwork.
Orient, train, and mentor new employees, ensuring training objectives are completed within established timeframes.
Ensure clinical and operational goals are completed within required timelines.
Coordinate and train employees on the program's service delivery model and each team member's role.
Ensure employees comply with company policies, procedures, and operational expectations.
Address performance problems and provide appropriate support and educational resources.
Analyze data, monitor variances, identify trends, recommend actions to management, and prepare required reports.
Manage employee timecards and other payroll responsibilities.
Work with Quality Assurance and Valley leadership to ensure compliance with applicable regulatory requirements, including grants, licensing, audits, property management, and Medicaid.
Provide client care, including targeted case management, medication distribution, and client transportation.
Coordinate with leadership to ensure shift coverage and provide on-call coverage as assigned.
Follow agency documentation policies for treatment phases, including assessments, care plans, treatment transitions, discharge plans, and client care.
Collaborate with internal and external multidisciplinary teams on clinical aspects of treatment.
Adhere to licensing-board and state ethical and legal standards.
Meet direct care expectations.
Participate in ongoing professional development to meet licensure, certification, and agency requirements.

Benefits

Tenure-based service increases and performance bonuses.
On-Demand Pay access to a portion of earned wages before payday.
15 days of accrued paid time off annually, increasing by one day per year of service.
10 paid holidays.
Two wellness days.
Paid parental leave.
Medical, dental, vision, life, and disability insurance for eligible part-time and full-time team members working at least 30 hours per week.
Voluntary accident, hospital indemnity, critical illness, financial protection, and pet insurance options.
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
Medical expense reimbursement through a Garner HRA, up to $2,000 for individuals and $4,000 for families.
Health Savings Account option, depending on medical plan selection, with company matching up to $900 for individuals and $1,800 for families.
401(k) plan with pre-tax and Roth contributions and company matching up to 6% of annual salary.
Tuition reimbursement.
New licensure reimbursement.
Paid training and conference attendance.
Continuing education reimbursement and paid time for continuing education.