Housing Program Specialist (full-time)

Our House, Inc•Big Rock Township, AR

94d•Onsite

About The Position

The Housing Program Specialist is the after-hours staff member on duty, overseeing Our House’s large, 24/7 residential facility, the campus, and everyone on campus, including residents, volunteers, and visitors. The role carries significant crisis-management responsibilities: the specialist responds to incidents anywhere on campus, maintains work integrity, and communicates effectively with the team and direct supervisor. Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, school, and life through hard work, wise decision-making, and active community participation. Its Guiding Principles are Hard Work, Wise Decision-Making, Community, Initiative, Integrity, Safety, and Heart.

Requirements

High school diploma.
Social services experience.
Conflict resolution and crisis management experience.
Strong written and verbal communication skills.
Ability to work effectively with diverse groups of people.
Must be able to lift 40 pounds.
Must have reliable transportation.
Must pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen.
Action-oriented, entrepreneurial, adaptable, and innovative spirit.
Passion, idealism, integrity, positive attitude, mission-driven approach, and self-direction.

Nice To Haves

At least 2–3 years of work in a program or organization serving individuals in a residential setting is preferred.

Responsibilities

Oversee residents in the residential facility and all areas of the campus.
Immediately report emergencies to the direct supervisor and document incidents, emergencies, and concerns raised by residents, donors, or volunteers.
Ensure residents participate in mandatory programs and refer them to Our House programs, including Career Center classes, recovery meetings, drug testing, Children’s Programs, and Stability.
Communicate regularly with the Housing Team about residents’ needs, evictions, shelter needs, ongoing issues, and system changes.
Ensure meals are prepared and served.
Enforce shelter rules and Our House policies and procedures; document violations through the write-up process and enforce evictions when necessary.
Assign chores after each meal.
Administer drug tests as needed and manage residents’ medication administration.
Monitor residents’ sobriety and document drug- or alcohol-related incidents using the write-up system.
Keep shelter areas clean, organized, and safe.
Process maintenance work orders.
Process resident intakes and exits and complete required paperwork.
Greet and orient volunteers, including meal-serving groups, to the facilities and the needs they are there to meet.
Document donations and volunteer activity in a data collection system, including contact information, contributions or projects, dates, and value.
De-escalate conflicts to ensure safety.
Attend mandatory weekly staff meetings prepared and on time.
Perform other duties as assigned to fulfill Our House’s mission.