Housing Operations Coordinator

Maryland Connect

About The Position

The Coordinator for Housing Operations manages the daily administrative and operational functions of the Office of Residence Life and Housing (ORLH) at Coppin State University. The position reports to the Assistant Dean of Residence Life and Housing and supports students across three on-campus residence halls and eight off-campus partner properties in Baltimore. Core areas include housing assignments, room changes, summer housing, billing coordination, building access, asset inventory, and administration of the eRezLife housing management system. The Coordinator maintains housing systems and records, coordinates assignments and housing requests, responds to inquiries, and works with Accessibility Services and campus partners. The role also improves housing processes and systems, develops reports and tools, and trains Resident Hall Managers and Resident Advisors in housing operations and procedures. The incumbent supports both the operational and student-development aspects of the department, helping provide a seamless assignment experience and inclusive residential communities. As part of a historically Black university community, the Coordinator contributes to a student-centered residential experience that supports belonging, persistence, and academic success.

Requirements

Bachelor's degree required.
At least 2–3 years of experience in residence life, housing operations, or student programming in a college or university setting.
Experience with eRezLife, StarRez, or another housing management system.
Demonstrated record of improving processes, workflows, or systems to increase efficiency.
Experience designing and delivering training for student or professional staff.
Experience with key/access management or residential facilities operations.
Ability to work collaboratively with students, colleagues, and campus partners.
Strong organizational, communication, and conflict-resolution skills.

Nice To Haves

Intermediate to advanced functional knowledge of eRezLife.
Experience configuring housing system forms, workflows, and reports.
Knowledge of student billing, occupancy management, and housing assignments.
Experience working with off-campus or third-party partner housing properties.
Experience developing operational procedures, documentation, and training materials.
Experience at, or demonstrated commitment to the mission of, a Historically Black College or University (HBCU).

Responsibilities

Coordinate housing assignments, room changes, cancellations, and occupancy updates across on-campus halls and off-campus partner properties.
Manage housing processes for first-year, transfer, returning, mid-year, and other assigned student populations.
Coordinate summer and intersession housing for program participants, interns, and special guests.
Manage waitlists, early arrivals, late stays, housing exemption requests, and other special housing requests.
Track bed inventory and occupancy at off-campus partner properties and reconcile it against contracted bed counts.
Maintain accurate housing records and communicate housing decisions, deadlines, and requirements to students and campus partners.
Implement housing timelines and operational procedures established by ORLH.
Administer eRezLife as the lead functional administrator, supporting assignments, forms, workflows, reports, and routine system functions.
Evaluate housing processes and systems and develop improvements to increase efficiency, accuracy, and student-friendliness.
Design, build, test, and launch forms, workflows, reports, and self-service features in eRezLife.
Research and recommend tools, integrations, and best practices; pilot improvements and measure their impact.
Develop and maintain occupancy, assignment, and operational metric reports for assessment and decision-making.
Maintain accurate student housing records and perform routine data audits and spot checks.
Process housing charges and credits and coordinate with the Office of the Bursar to support accurate student billing.
Identify and resolve data or system discrepancies with the Assistant Dean and appropriate campus partners.
Design and deliver training for Resident Hall Managers and Resident Advisors on housing operations, eRezLife, and related procedures.
Lead the housing operations portion of fall and winter RHM and RA training, covering check-in/check-out, room condition reports, keys and access, room changes, and occupancy reporting.
Onboard new RHMs and RAs and provide refresher training when processes or systems change.
Create and maintain training materials, including guides, checklists, job aids, and short video tutorials.
Assess staff proficiency and training effectiveness and adjust training based on results and feedback.
Provide coaching and follow-up and serve as a resource for RHMs and RAs on housing operations questions.
Coordinate assigned fall, spring, and summer move-in and move-out responsibilities across residential properties.
Coordinate check-in and check-out logistics with off-campus partner property management and support related processes and communications.
Coordinate early arrival and late stay processes with residence life staff and campus partners.
Assist with mid-year housing transitions and temporary housing needs and implement operational improvements such as self-check-in and updated clearance procedures.
Respond to housing inquiries from students, families, faculty, and staff and provide professional guidance on policies, procedures, timelines, and requirements.
Address routine housing concerns with professionalism, empathy, and consistency; escalate complex or sensitive concerns to the Assistant Dean.
Coordinate residence hall key distribution, collection, tracking, records, and key management systems.
Coordinate with Card Services and IT to support student and staff building access.
Work with off-campus property management on access credentials, unit readiness, and occupancy issues.
Maintain records of building access and housing-related assets, keep assigned asset inventories current, and report access, key, furniture, or facilities concerns to the appropriate parties.
Assist with housing facilities projects and operational needs as assigned.
Develop, update, and maintain housing operations documentation, procedures, and timelines.
Participate in departmental meetings, planning efforts, and campus committees as assigned.
Collaborate with campus partners, including the Bursar, Card Services, IT, Facilities Management, and University Police, to implement housing operations processes.
Maintain confidentiality and appropriately handle student and institutional information.
Provide cross-training and operational support within ORLH during peak periods.
Perform other duties as assigned.