Housing Coordinator

Corpay • St. Charles, IL

1d • Onsite

About The Position

Corpay is hiring a Housing Coordinator within its ALE division and Lodging line of business. The position is located in St. Charles, Illinois. The coordinator manages communications and temporary housing arrangements for clients and serves as the primary contact for policyholders, vendors, and internal teams. The role reports to the Customer Care Department Assistant Manager and works with cross-functional teams to meet policyholders’ needs promptly and accurately. Corpay provides an assigned workspace in its St. Charles office, company-issued equipment, and formal, hands-on training.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Ability to manage a high volume of tasks with attention to detail and accuracy.

Nice To Haves

• 3+ years of customer service or call center experience.
• Familiarity with the ACT program or similar CRM systems.
• Experience in temporary housing or customer-facing service roles.

Responsibilities

• Handle approximately 60 inbound and outbound calls and manage 100–150 emails daily to support temporary housing arrangements.
• Document interactions in the ACT database, including correspondence summaries, contact information, and issue resolutions.
• Track move-out dates, lease expiration notifications, and furniture pickup schedules.
• Assist policyholders with lease extensions, early terminations, and new housing arrangements.
• Collaborate with policyholders, landlords, and internal teams to resolve housing-related issues.
• Submit and update landlord information and notify relevant departments of address changes.
• Address rent-related inquiries from policyholders and landlords and communicate payment terms clearly.
• Assist with inbound calls through the Move-Out Call (MOC) queue and resolve requests and inquiries efficiently.
• Partner with the Furniture Coordinator and Move-Out Department to address escalations and housing-related issues.
• Mentor new team members to promote consistent service delivery.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment into a 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-wide contests and prizes.
• Potential additional compensation and benefits, including incentive programs, health coverage, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED