Housing Coordinator

VOA Illinois•Chicago, IL

2d•Onsite

About The Position

The Housing Coordinator supports Veterans who are experiencing homelessness or are at risk of losing stable housing by helping them access and maintain safe, affordable, permanent housing. The role focuses on housing navigation, landlord engagement, housing inspections, and coordination with community partners. Using a trauma-informed and culturally responsive approach, the coordinator works with internal teams, landlords, and community partners to prevent and end Veteran homelessness and promote long-term housing stability. The position is based on-site in Chicago, Illinois, and averages 40 hours per week. It is eligible for at least one remote workday per week after the initial training period. Travel is required throughout assigned service areas and surrounding counties, including transporting clients when necessary. The role requires the ability to lift up to 50 pounds and assist clients in and out of vehicles.

Requirements

High school diploma or equivalent.
At least 2 years of experience working with low-income or homeless populations in supportive housing services, property management, or a related field.
Valid driver’s license, vehicle insurance, and reliable transportation during work hours.
Proficiency in Microsoft Office, including spreadsheets, databases, and reporting tools.
Strong English reading, writing, and verbal communication skills.
Excellent organizational, customer service, and multitasking skills.
Ability to communicate effectively with diverse staff, residents, and partners.

Nice To Haves

Familiarity with subsidized or market-rate rental housing in the Chicagoland area.
Experience working with community resources, housing providers, or service organizations that support housing stability.

Responsibilities

Coordinate with service providers, community partners, and stakeholders to prevent and end Veteran homelessness.
Provide housing navigation services, including participant assessments, housing referrals, and placement support.
Conduct housing inspections and ensure properties meet required safety and compliance standards.
Serve as a resource on fair housing laws, affordable housing regulations, and tenant and landlord rights.
Recruit, engage, and retain landlords through outreach and relationship-building to expand housing opportunities for Veterans.
Respond promptly to participant, landlord, and partner inquiries to support timely housing placements.
Maintain accurate documentation in program databases and systems, including HUD-VASH, VA systems, Microsoft Teams, and Microsoft Office.
Collaborate with the Program Manager and team members to develop strategies that support long-term housing stability for Veterans.
Support program performance goals and ensure compliance with HUD, VA, and other housing program regulations.
Facilitate and participate in housing-related outreach events, including landlord seminars and housing resource fairs.
Research housing and demographic trends to support program planning and development.
Serve as a liaison with legal service providers regarding housing disputes, eviction prevention, and fair housing concerns.
Represent the program at community meetings, coalitions, and local partnerships.
Support organizational collaboration and continuous improvement, and advance the mission of VOA Illinois.
Perform additional duties as assigned by the supervisor.
Exhibit cultural competence when serving clients of diverse backgrounds and expand knowledge and understanding of different communities and people groups.