Housing Management Assistant

U.S. Marine Corps•Camp Pendleton, CA

About The Position

This public notice flyer informs interested applicants of anticipated vacancies; applications are not accepted through the flyer, and there may or may not be vacancies filled. Interested applicants must follow the flyer’s “How to Apply” directions. Applicants who respond to the flyer will not receive Notice of Result letters. The Housing Management Assistant plans, organizes, and performs work to ensure proper customer service and compliance with applicable Housing Program mandates. The role handles resident complaints and related investigations, advises local housing officials and residents on routine housing matters, conducts joint resident-management inspections of housing units, and coordinates maintenance, property management, and service contracts. The position uses the Department of Defense’s Certain Personnel of the DoW ((k) Military Housing) direct hire authority. Several vacancies may be filled. The role may require travel from the normal duty station to domestic and overseas locations, including remote or isolated sites, and extended travel aboard military and commercial aircraft. Employees must complete training and obtain and maintain a government credit card for travel-related purchases.

Requirements

Must be a U.S. citizen.
Must be determined suitable for federal employment.
Must participate in the direct deposit pay program.
New Department of the Navy employees must successfully pass the E-Verify employment verification check.
Must obtain and maintain an interim and/or final Secret security clearance before entering on duty.
Must be able to travel on military and commercial aircraft for extended periods; travel may include domestic and overseas locations and remote or isolated sites.
Must complete training and obtain and maintain a government credit card for travel and travel-related purchases.
GS-07: At least one year of specialized experience at or equivalent to GS-05 in federal service, or equivalent private- or public-sector experience, coordinating housing-unit check-ins and check-outs to monitor occupancy and vacancies, and assisting with developing, evaluating, and recommending housing policies, servicing guidelines, and departmental program-management strategies.
GS-05: At least one year of specialized experience at or equivalent to GS-04 in federal service, or equivalent private- or public-sector experience, assisting with housing-unit check-ins and check-outs to monitor occupancy and vacancies, and assisting with applications, complaints, and maintenance coordination.
For GS-05, a four-year course of study leading to a bachelor's degree may substitute for specialized experience.
For GS-07, one full year of graduate-level education or a bachelor's degree with superior academic achievement may substitute for specialized experience. A transcript must be submitted when qualifying based on education.
Males born after December 31, 1959, must be registered for Selective Service.
Appointment of retired military members within 180 days of retirement to a DoD civilian position is subject to 5 U.S.C. 3326.

Responsibilities

Plan, organize, and perform work to ensure proper customer service and compliance with applicable Housing Program mandates.
Receive and process resident complaints and related investigations, and forward recommendations to a supervisor.
Advise and assist local housing officials or residents on routine matters involving housing admissions, income limits, rent ranges, grievance procedures, and related topics.
Conduct joint resident-management walk-throughs of quarters to assess the cleanliness, maintenance, and habitability of units, furnishings, equipment, and facilities.
Coordinate and monitor maintenance, property management, and service contracts.