Housing Coordinator

Corpay • St. Charles, IL

3d • $20 - $22 • Onsite

About The Position

Corpay is hiring a Housing Coordinator in its ALE division and Lodging line of business. The role is located in St. Charles, Illinois, and coordinates temporary housing solutions for policyholders. The coordinator manages inbound and outbound communications and serves as the primary contact for policyholders, vendors, and internal teams, working to address needs promptly and accurately. The position reports directly to the Customer Care Department Assistant Manager and collaborates regularly with cross-functional teams.

Corpay provides an assigned workspace in its St. Charles office, company-issued equipment, and formal, hands-on training. The role involves a high volume of calls and email, detailed recordkeeping, housing milestone tracking, and assistance with lease and housing changes. The coordinator also helps resolve rent inquiries and housing-related issues and mentors new team members.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to manage a high volume of tasks with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.

Nice To Haves

• 3 or more years of customer service or call center experience.
• Familiarity with the ACT program or similar CRM systems.
• Experience in temporary housing or customer-facing service roles.

Responsibilities

• Handle approximately 60 inbound and outbound calls and manage 100–150 emails daily to support temporary housing arrangements.
• Document interaction records in the ACT database, including correspondence summaries, contact information, and issue resolutions.
• Track milestones such as move-out dates, lease expiration notifications, and furniture pickup schedules.
• Assist policyholders with lease extensions, early terminations, and new housing arrangements.
• Collaborate with policyholders, landlords, and internal teams to resolve housing-related issues.
• Submit and update landlord information and notify relevant departments of address changes.
• Address rent-related inquiries from policyholders and landlords and communicate payment terms clearly.
• Assist with inbound calls through the Move-Out Call (MOC) queue and resolve requests and inquiries.
• Partner with the Furniture Coordinator and Move-Out Department to address escalations and housing-related issues.
• Mentor new team members to support consistency in service delivery.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment in the 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED