Housing Coordinator

Council of Community Services•Roanoke, VA

2d•$21 - $22•Onsite

About The Position

The Housing Coordinator provides administrative and program support to the Homeless Services team to help deliver effective housing and case management services to people experiencing housing instability. The position supports expenditure tracking, data quality, program compliance, and individuals navigating a housing crisis. This is an entry-level role requiring strong organizational and administrative skills, with opportunities to develop knowledge of grant-funded programs, housing assistance resources, and processes that help people secure and maintain stable housing.

Requirements

High school diploma or GED.
Experience in an administrative role.
Knowledge of Microsoft Office Suite and the skills needed to use it.
Willingness and ability to learn other computer programs, such as HMIS software.
Excellent written and verbal communication skills.
Ability to provide compassionate and respectful assistance to people in need.
Ability to work as part of a team and provide collaborative services.
Strong data-entry skills.
Attention to detail.

Responsibilities

Provide overall administrative support to the Housing Services Team.
Assist Housing Case Managers with check requests for utility payments for housing clients.
Coordinate services with landlords, including collecting required paperwork, sending notification letters, and delivering or picking up rent checks.
Conduct outreach to develop and expand a network of landlords willing to rent to homeless or at-risk individuals, and update the landlord database.
Use the Homeless Management Information System (HMIS) to maintain accurate client data, record services, and document other program information in compliance with agency, Continuum of Care, and HUD guidelines.
Maintain grant tracking spreadsheets, client files, denial records, and other information in compliance with agency and grantor guidelines.
Work with HMIS support staff, the Housing Services Manager, and the Director to meet data quality standards.
Read guidelines and manuals regularly to stay current on grant-program eligibility and service requirements.
Stay informed about community resources by attending information-sharing meetings and conducting community outreach.
Attend trainings or conferences as needed to attain or maintain certifications and stay current on housing laws and issues.
Assist with data for reports and other technical documents.
Assist with file review and correction before funding-organization monitoring activities.
Under the Housing Services Manager’s direction, maintain housing client files, including reviewing and closing files and transporting archive files to storage facilities.
Cross-train for all Housing positions to help maintain RRH, Housing Prevention, and HOPWA services when other staff are out of the office.
Participate in and assist with Council of Community Services projects and programs as requested.
Provide support to the Blue Ridge Continuum of Care’s Landlord Coordination Committee.
Attend and take minutes at community meetings, including BRCoC Governing Board, BRCoC General Membership, and By-Names List meetings, as assigned by the Director.
Act with integrity and respect when assisting people in need and support the program’s credibility with clients and the community.