Housing Case Manager - QMHA

Central City Concern • Portland, OR

33d • $28 - $37 • Onsite

About The Position

The Housing Case Manager works as a member of a multi-disciplinary team providing housing case management for chronically homeless and dually diagnosed clients. The Housing Specialist focuses on collaborating with the team to support clients in accessing shelters, transitional housing, and permanent housing resources.

Requirements

• Must be registered with MHACBO to meet, at minimum, QMHA-I requirements.
• Bachelor’s degree in behavioral sciences field or a combination of at least three year’s work, education, training or experience in chemical dependency and/or mental health treatment.
• Must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must have current CPR certification prior to start date.
• Must meet CCC privileging requirements as required by FTCA.
• Must have the ability to complete forms thoroughly, accurately and with legible handwriting.
• Must have a high tolerance for ambiguity and change.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs with reasonable or no accommodation.
• Must be able to occasionally lift items of approximately 25 pounds.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.
• Ability to work effectively in a fast-paced healthcare environment.
• Ability to effectively communicate and interact successfully with a wide variety of people, including clients, co-workers and general public, both oral and in writing.
• Ability to understand and follow oral and written instructions.
• Ability to learn and apply training instruction.
• Ability to take directions from supervisor and work amicable with peers in a health care setting.
• Professional maintenance of appropriate boundaries.
• Ability to perform simple mathematical computations.
• Ability to manage time and meet deadlines.

Nice To Haves

• CADC-R preferred.
• CRM or PSS preferred. If held, must be registered with MHACBO as a Certified Recovery Mentor OR Must be a certified Peer Support Specialist (or Peer Wellness Specialist) and be registered as a Traditional Health Worker on the THW registry
• Bi-lingual in Spanish preferred.

Responsibilities

• Deliver exceptional level and quality customer service to all internal and external customers and clients.
• Deliver service and treat clients in line with trauma-informed care principles.
• Pursue affordable housing options for CEP clients both inside and outside the Central City Concern system.
• Assist clients with accessing affordable housing both inside and outside the Central City Concern system.
• Assist clients in completing all appropriate forms for obtaining housing.
• Attend all meetings required in order to best work with landlords, resident services, building staff, and community housing forums.
• Assist clients with developing working relationships with landlords, resident services and building staff.
• Track all necessary documents such as lease agreements, turn over and unit readiness in various tracking systems, including Excel and Service Point.
• Attend daily staff meetings to update CEP staff on client housing concerns.
• Advocate for clients when necessary; attending meetings such as landlord tenant or court with client.
• Be well versed in components of landlord tenant law, the Coordinated Access permanent housing voucher system, Section 8, and any other housing programs deemed necessary.
• Assist clients in accessing resources to move or make improvements to their dwelling to insure housing stability.
• Attend all scheduled staff meetings and staff training as applicable.
• Complete all paperwork and documentation in electronic health records accurately, per compliance requirements, and in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

Benefits

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level